Administrative Assistant-Service Department

Job Description

Job Description

Position Summary:

The Electrical Service Department Admin supports the electrical service department by assisting the Service Operations Manager in handling day-to-day administrative operations, coordinating service schedules, and ensuring seamless communication between clients, technicians, and management. This role requires strong organizational skills, attention to detail, and the ability to work in a fast-paced, service-driven environment.

Key Responsibilities:

Scheduling & Coordination:

• Assists service operations manager with -
  • scheduling and dispatching electricians and technicians to service calls, maintenance, or projects.
  • Maintain and update job calendars, service logs, and work order systems.
  • Coordinate with customers to confirm appointments and service times.

Administrative Support:

• Create and manage service orders, job tickets, and invoices.
• Maintain accurate records of jobs, permits, inspections, and client communications.
• Prepare reports on service operations, technician utilization, and completed work.
• Support the team with any other administrative duties as needed.

Qualifications:

• Minimum 2 years of administrative experience, ideally in a trade or service-based industry.
• Familiarity with electrical services or construction is a strong plus.
• Proficient in Microsoft Office Suite (Word, Excel, Outlook) is a plus.
• Experience with service management software is a plus.

Skills & Attributes:

• Strong organizational and time management skills.
• Excellent communication and interpersonal abilities.
• Ability to prioritize tasks and work under pressure.
• Detail-oriented with a focus on accuracy and follow-through.
• Team player with a proactive and customer-first attitude.

Working Conditions:

• Office-based environment with some phone/email-heavy interaction.
• Occasional interaction with field personnel and vendors.
• May require occasional extended hours during peak service demand.

At EC Electric Inc., the cornerstone of our organization is our “hands-on” approach to project management and the highly skilled members of our team. From our project managers and foremen to our electricians and office staff, we provide attention to detail on every project, large and small. Our approach emphasizes value to our customers by enhancing quality and productivity. We take pride in consistently completing projects on time and within budget. We value repeat business, and our goal is to completely satisfy our customers. We go beyond merely meeting the minimum requirements as we listen to our customers’ needs and tailor our approach accordingly.

Company Description

At EC Electric Inc., the cornerstone of our organization is our “hands-on” approach to project management and the highly skilled members of our team. From our project managers and foremen to our electricians and office staff, we provide attention to detail on every project, large and small. Our approach emphasizes value to our customers by enhancing quality and productivity. We take pride in consistently completing projects on time and within budget. We value repeat business, and our goal is to completely satisfy our customers. We go beyond merely meeting the minimum requirements as we listen to our customers’ needs and tailor our approach accordingly.