General Manager, Market Operations

Job Title: City General Manager, Market Operations
Location: Onsite, Morrow, GA
Compensation: $103,500 + 20% Bonus+ Full Benefits Day One

Flexcar is completely reimagining car ownership. We offer the world’s first month-to-month car lease, with insurance and maintenance included. Members can swap cars anytime as their needs change, without the commitment or hassle of traditional car ownership. By combining operational expertise with technology, data, and AI, we’re transforming every aspect of the customer journey and delivering a more affordable, flexible, and hassle-free alternative to buying or leasing.

Job Summary

Flexcar is seeking a City General Manager to lead day-to-day operations across multiple sites, ensuring operational excellence, cost control, and exceptional member experience. This role is responsible for making sure each site is maintaining full P&L compliance, fleet performance, staffing, vendor management, on time fulfillment, vehicle quality and execution of all site activities—7 days a week. The City GM will drive efficiency, maintain quality standards, and adapt quickly to changing business needs while fostering a culture of continuous improvement.

Key Responsibilities

• P&L & Market Performance
• Oversight of market level financial performance for multiple locations, identifying and executing cost savings and revenue opportunities.
• Track and improve KPIs including on-time delivery, inventory availability, inventory mix, fleet utilization and member satisfaction.
• Forecast market needs, allocate resources appropriately across sites, and ensure financial targets are consistently met.

Operational Leadership

• Ensure consistent execution of infleet, defleet, servicing, repairs, and delivery processes across all sites.
• Maintain high member satisfaction by ensuring sites are delivering vehicles on time and in top condition.
• Oversee site readiness, operational flow, and daily execution standards across multiple locations.
• Identify operational gaps across sites and implement scalable solutions.

Multi-Site Management & Leadership

• Directly manage and support Site Managers and Leads across multiple locations, ensuring operational consistency and performance.
• Conduct regular site visits to evaluate facility operations, team engagement, process adherence, and safety standards.
• Develop and maintain staffing models across markets, adjusting for demand fluctuations, growth, and operational changes.
• Drive alignment across all sites by standardizing processes, communication rhythms, and performance expectations.
• Monitor and resolve escalations across markets, ensuring issues are addressed swiftly and root causes are removed.
• Serve as the primary point of accountability for multi-site operational results.

Performance Coaching

• Provide regular, actionable feedback to managers and frontline teams to strengthen results.
• Develop managers through coaching, performance reviews, and clear growth pathways.
• Build a strong culture of accountability, ownership, and continuous improvement across sites.

Your Core KPIs

• Customer Experience Score
• Inventory Availability Score
• Unavailability Score
• Fleet Utilization Score

What Tops Off the Tank

• Rest & Relaxation: Flexible PTO policy.
• Future Savings: Benefit from a 401(k) plan with company match from day one.
• Benefits: Excellent, low-cost healthcare coverage including medical, dental, vision, and eligibility day one.
• Drive a Flexcar! Discounted employee rate on Flexcar products and no annual membership fee.
• Weekly Pay
• And other amazing perks!

Disclaimer: This job description may not be inclusive of all assigned duties, responsibilities, or aspects of the job described, and may be amended at any time at the sole discretion of the Employer.

Flexcar is an Equal Opportunity Employer and prohibits discrimination and harassment of any kind. Flexcar provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.

Flexcar is an Equal Opportunity Employer and prohibits discrimination and harassment of any kind. Flexcar provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.