Repair Technician - Electronic Device/ Soldering - (Entry Level)
Job Description
Job Description
Job Description
Summary:
Perform Service on returned from Customers. Document and manage Device issues and related findings within the complaint management system.
Essential Duties and Responsibilities :
· Perform hardware and software troubleshooting, testing, and repair of products in accordance with approved service manuals and company specifications (i.e. system calibrations)
· Ability to troubleshoot device failure (CPAP and APAP) to sub-assembly level using service manuals and service software, various tools, and test equipment (i.e., flow meter, manometer, digital voltage meter, and oscilloscope) and provide clearly written recommendations regarding repair of equipment
· Document all technical findings and customer-reported problems in the complaint tracking database, including the resolution recommended, and the process taken towards resolution
· Adhere to company policies and procedures regarding complaint handling processes, service entitlement verification, and problem escalation
· Maintain adherence to knowledge base of trends, and ability to stay up to date with all technical specifications and notifications on wide variety of products
· Other duties may be assigned.
Requirements: Education and/or Experience:
· 1 -2 years Technical Education, Technical Certification Programs, or equivalent work experience
· Hands on technical and service experience in a professional industry
· Familiarity with ISO and FDA standards and practices strongly recommended
· Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals
· Knowledge of MS Products (Word, Excel, Outlook, PowerPoint, Internet Explorer)
· Knowledgeable of electrical static device (ESD)
Company DescriptionDella Infotech Inc is in the staffing business for 10 years. Over the years, we have placed hundreds of candidates to various temp and permanent positions with our 50+ happy clients all over US and Canada including Fortune 500 corporations.
Company Description
Della Infotech Inc is in the staffing business for 10 years. Over the years, we have placed hundreds of candidates to various temp and permanent positions with our 50+ happy clients all over US and Canada including Fortune 500 corporations.
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