Hardware Support Engineer - 3D printing

Chronos Consulting Xpandium Coberon Ltd
Atlanta, GA

Job Description

Our client is a publicly traded 3D printing company specializing in innovative, large-format additive manufacturing solutions, pushing the boundaries of 3D printing technology and empowering industries worldwide with cutting-edge solutions.

They are looking for a talented Hardware Support Engineer.

The role of the Hardware Support Engineer is to provide hardware technical support to new and existing customers once the sales process is complete. Work is primarily tactical or operational in nature but may involve strategic issues. The successful candidate will be responsible for ensuring Total Customer Experience, company policies, and administrative reporting performance objectives are met within the assigned geographic territory.

Responsibilities
• Installing machines at new customers’ sites
• Being the first response to customers’ technical issues
• Online and telephone troubleshooting of hardware and software technical problems
• Visiting customers’ site and machine repair to ensure customer satisfaction
• Extensive travel – 70-80%
• Working closely with other departments to ensure customer satisfaction
• Readiness to work in a start-up environment in a fast-growing, dynamic company
• Appropriately utilize and leverage all resources to drive your results
• Execute on key initiatives as communicated to you by management

Education, Experience, and Skills
• Associate or Bachelor's degree or trade school certification in Engineering, Design,
3D Printing or other technical; prefer 5+ years of experience or equivalent
combination of education and experience.
Experience in the following areas:
• Onsite and remote technical support troubleshooting technical problems
• Onsite customer visits and equipment repairs
• Capital printing equipment installation
• A self-motivated, go-and-get approach and the will to win
• Product demonstrations
• Project management role
• Detailed reporting of customer issues and resolution
• Working with external partners to deliver solution sales
• Interface with all levels in customer organization

Skills Include:
• Excellent communication - with excellent oral and written skill sets
• Exceptional customer service and interpersonal skills
• Technical troubleshooting
• Project management, structured work approach
• Creative ability
• Resource management
• Communication skills
• Data analysis
• Negotiation skills
• Consulting skills
• Leadership qualities, credibility
• An organized, team approach
• Self-confidence
• Acuteness
• Willpower
• Intellectually flexible

Posted 2025-12-17

Recommended Jobs

Lead Engineer, Systems Engineering

Intercontinental Exchange Holdings, Inc.
Atlanta, GA

Overview: Job Purpose Intercontinental Exchange presents a unique opportunity for a full-time Lead Systems Engineer to join a high-performance team of engineers responsible for the design, impleme…

View Details
Posted 2025-11-24

Sr. Procurement Project Manager, Electrical Products

Peachtree Corners, GA

P osition Title: Sr. Procurement Project Manager, Electrical Products Location: Peachtree Corners, GA (Hybrid) Are you looking for a company that empowers talent? Here at Siemens, we take pri…

View Details
Posted 2026-02-02

MAR JPO Acquisition Support Scheduler- Robins AFB

Credence
Georgia

Overview At Credence, we support our clients’ mission-critical needs, powered by technology. We provide cutting-edge solutions, including AI/ML, enterprise modernization, and advanced intelligence…

View Details
Posted 2026-01-21

Groundskeeper in Covington, GA

Wilkinson
Covington, GA

Vicinia Property Management is searching for a Groundskeeper. The Groundskeeper is responsible for the overall upkeep of the community landscape and the exterior image. Works as a team participant al…

View Details
Posted 2026-01-28

Senior Engineer, Application Engineering

Intercontinental Exchange Holdings, Inc.
Atlanta, GA

Overview: Job Purpose At ICE, we never rest. We are on a mission as a team.  We are problem solvers and partners, always starting with our customers to solve their challenges and create opportunit…

View Details
Posted 2025-10-23

Summer Camp Youngest Camper Counselor Lead - Atlanta - Buckhead

Steve & Kate's Camp
Atlanta, GA

Job Details Location : 1025 Lenox Park Blvd, Atlanta, GA 30319   Camp Dates : 5/26/2026 (Tue) - 7/31/2026 (Fri) -- (additionally, one weekend to set up, one weekend to breakdown, and an or…

View Details
Posted 2026-02-26

Warehouse/Material Distribution

Medical Devices Company
Covington, GA

Roles & Responsibilities ESSENTIAL DUTIES AND RESPONSIBILITIES ~ The following duties and responsibilities are intended to be representative of the work performed by the incumbent(s) in this pos…

View Details
Posted 2025-12-20

Registered Behavior Technician (RBT) - Complex Behavior

Myers Assessment and Therapeutic Services
Tyrone, GA

Registered Behavior Technician (RBT) – Complex Behavior Company: Myers Assessment and Therapeutic Services (MATS) Job Type: PT/FT Pay: $24–$26/hour + $2/hour Complex Behavior Premium Sch…

View Details
Posted 2026-02-18

Property Manager Bookkeeper

Oakley Services
Fairburn, GA

Oakley Services prides itself on being a leader in providing innovative solutions in property management and real estate services. Our commitment to customer service, operational excellence, and tran…

View Details
Posted 2026-02-28

Welder/Fabricator

Mid South Steel
Atlanta, GA

Company Description Midsouth Steel is an industry leader in the fabrication and erection of structural and miscellaneous steel. We offer high employee satisfaction and excellent benefits at a comp…

View Details
Posted 2026-01-02