Enrollment Services Assistant, Senior

Enrollment Services Assistant Senior

Registrar

Atlanta Campus

Schedule: Monday - Friday 8:30 AM - 5:15 PM

These are exciting times at the Registrar Department. We are growing and we are thrilled that you are interested in being a part of our team. We are surrounded by individuals empowered to use their expertise and talents to achieve our mission to pursue excellence.

Are you ready for us Are you seeking an opportunity with purpose and direction If you are we have the perfect opportunity for you! We hire great people from a wide variety of educational career and personal backgrounds not just because it is the right thing to do but because it makes us a stronger team.

The Registrar Department is seeking (1) Enrollment Services Assistant Senior to join the already awesome team taking the Registrar Department to the next level of excellence!

WHAT MAKES The Registrar Department A GREAT PLACE

Generous benefits including health dental vision tuition assistance retirement etc.

A knowledge-sharing organization that works collaboratively with diverse partners.

Professional development opportunity and mentorship

A rapidly growing center within an academic setting

HERE IS WHAT YOU WILL DO

The enrollment services assistant will provide quality customer service to all Office of the Registrar clientele regarding policies and procedures via phone electronic mail and facsimile. Process requests for transcripts and verifications requested by students and other outside agencies. Verify and update information within the National Student Clearinghouse database. Process SSN/Name Changes Academic Renewals CLEP Credit Repeat to Replace and Course Descriptions. Perform various job duties as related to handling special projects such as banner testing mass audits or batch transcript mailing. Audit and recreate large volumes of academic records for students requesting academic information. Additional duties as assigned.

The scope of responsibility will include these specific duties but is not limited to :

• Provide quality customer service to all Office of the Registrar clientele regarding policies and procedures via phone electronic mail and facsimile.
• Process requests for transcripts and verifications requested by students and other outside agencies.
• Audit and recreate a large volume of academic records for students requesting academic information.
• Verify and update information within the National Student Clearinghouse database.
• Process SSN/Name Changes Academic Renewals CLEP Credit and Course Descriptions.
• Process Repeat to Replace Applications.
• Perform various job duties as related to handling special projects such as banner testing mass audits or batch transcript mailing.
• Handle sensitive and confidential information and matters with discretion tact and diplomacy and serve as a resource for the office faculty staff and students

Successful candidates will possess the following attributes:

• Strong customer service skills
• Exceptional organizational and time management skills
• Strong written and verbal communication skills
• Proficiency using Microsoft Office Suite applications
• Self-starter and quick learner with a continual desire and capability to learn
• Top performer and team player with proven experience working in a high-energy and fast-growing workplace
• Knowledgeable of university policies and procedures and the Family Educational Rights Privacy Act (FERPA)

To be fully considered for this position all candidates must submit the following at the time of submission:

A complete and accurate GSU application

Resume

Cover Letter (recommended)

Minimum Hiring Qualifications:

Bachelors degree and one year of related experience; or a combination of education and related experience.