Lead Service Engineer - Peachtree City, Ga (Tyrone)

TRC Talent Solutions is partnering with a controls and automation organization seeking a Lead Service Engineer / Specialist to support mission-critical control systems operations. This role is heavily service-oriented, ensuring system reliability, uptime, and rapid response to technical issues while also supporting project execution and customer engagement.

Summary

The Lead Service Engineer / Specialist is responsible for maintaining, troubleshooting, and optimizing control systems to ensure continuous 24/7 operational reliability. This role blends field service support, controls engineering, and customer-facing technical work, including system maintenance, upgrades, commissioning support, and operational troubleshooting. The position also contributes to project execution and limited sales support activities.

Responsibilities

• Inspect, maintain, and update control systems in active operation

• Diagnose and troubleshoot control system issues and implement corrective actions

• Respond to service requests via phone, email, and ticketing systems to meet SLA requirements

• Monitor system performance and identify opportunities for optimization and reliability improvements

• Track service KPIs and collaborate with internal teams to ensure rapid issue resolution

• Provide continuous technical support for building automation and controls environments

• Review P&IDs and develop instrumentation lists

• Prepare and maintain technical documentation for systems and projects

• Configure HMI screens and update PLC/DDC/DCS control logic

• Support system networking and integration activities

• Assist with onsite startup, calibration, testing, and troubleshooting

• Support customer training and operational handover activities

• Provide technical input during customer and sales discussions

• Support identification of new opportunities within existing accounts

Requirements

• Bachelor’s degree in Mechanical Engineering, Electrical Engineering, or related field (or equivalent experience)

• Strong understanding of mechanical and electrical systems in industrial or building automation environments

• Experience with one or more of the following platforms:

  • Tridium Niagara N4

  • Distech (BACnet, LON, Eclypse)

  • Johnson Controls (Metasys, Facility Explorer)

  • Siemens (Apogee, Talon, DXR, Desigo CC/Insight)

  • Rockwell Automation (FactoryTalk, RSLogix/Studio 5000, PlantPAx)

• Familiarity with HVAC systems, P&IDs, and functional testing

• Experience with control system troubleshooting and field service support

• Strong communication and customer interaction skills

• Ability to work in a 24/7 on-call rotation and respond to urgent system issues

TRC Talent Solutions is proud to be an Equal Opportunity Employer (EOE). All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law. At TRC, we take pride in fulfilling our opportunity to add value to our client's business as their staffing partner, while working tirelessly to connect thousands of individuals each year with work opportunities where they can meet the needs of their families and have the potential to build their careers.