Certification & Enablement Coordinator

About the Role:

Reporting to the Director of Enablement, the Certification & Enablement Support Manager plays a critical role within Citrix’s Enablement team by supporting the execution and ongoing enhancement of our technical certification programs. This role focuses on operational excellence, partner and vendor communication, and ensuring a premium learner experience across Citrix’s certification and product learning ecosystem. The ideal candidate is detail‑oriented, highly organized, and a proactive problem‑solver who thrives in collaborative environments. They will work closely with internal Citrix teams, vendors, partners, and customers to build and maintain a world‑class certification program that drives product expertise and market readiness.

Key Responsibilities

Certification Operations

• Coordinate with external vendors involved in certification exam delivery, proctoring, and digital badging.
• Manage the lifecycle of certification exam vouchers, including distribution, tracking, reporting, and issue resolution.
• Oversee quality assurance processes for training and product courses related to certification preparation, ensuring accuracy, relevance, and alignment with exam objectives.
• Support the creation, updates, and release of certification exams in alignment with the certification roadmap.
• Publish and maintain certification-related learning paths and courses on the Citrix learning platform.

Badging & Learner Experience

• Manage certification badges and workflows using platforms such as Credly or similar digital credentialing systems.
• Partner with internal and external stakeholders to ensure accurate badge issuance, naming conventions, and program governance.
• Serve as a primary point of contact for partners and customers with certification or badging inquiries.

Content & Enablement Support

• Collaborate with the enablement team to prepare, package, and publish content on BigTinCan (CMS) and Brainshark (LMS).
• Ensure consistency in content formatting, metadata, tagging, and version control.
• Assist with enablement initiatives related to product readiness, partner education, and customer learning experiences.
• Communicate certification metrics needs with Marketing Operations.

Skills:

• 5+ years of experience in coordination, certification management, training operations, or similar roles.
• Familiarity with digital badging platforms (Credly preferred) and LMS/CMS systems (Brainshark, BigTinCan, or comparable tools).
• Experience collaborating with vendors, partners, and external customers.
• Strong organizational, communication, and problem‑solving skills with the ability to manage multiple priorities simultaneously.
• Detail orientation with a commitment to accuracy and process quality.
• Ability to work cross‑functionally in a fast-paced, team-focused environment.

Preferred Qualifications

• Experience in a technology, SaaS, or product training environment.
• Understanding of certification exam development or learning content creation workflows.
• Project management or operations background.

Key Strengths for Success

• Communication: Professional, clear, proactive, and able to engage effectively with partners, vendors, customers, and internal teams.
• Organization: Skilled at managing deadlines, tracking multiple workstreams, and maintaining orderly processes and documentation.
• Problem Solving: Resourceful, analytical, and able to troubleshoot issues related to certification logistics, content publishing, and learner support.
• Team Orientation: A collaborative mindset with a willingness to support broader enablement initiatives and jump in where needed.

About Us:

Cloud Software Group is one of the world’s largest cloud solution providers, serving more than 100 million users around the globe. When you join Cloud Software Group, you are making a difference for real people, each of whom count on our suite of cloud-based products to get work done — from anywhere. Members of our team will tell you that we value passion for technology and the courage to take risks. Everyone is empowered to learn, dream, and build the future of work. We are on the brink of another Cambrian leap -- a moment of immense evolution and growth. And we need your expertise and experience to do it. Now is the perfect time to move your skills to the cloud.

Cloud Software Group is firmly committed to Equal Employment Opportunity (EEO) and to compliance with all federal, state and local laws that prohibit employment discrimination. All qualified applicants will receive consideration for employment without regard to age, race, color, creed, sex or gender, sexual orientation, gender identity, gender expression, ethnicity, national origin, ancestry, citizenship, religion, genetic carrier status, disability, pregnancy, childbirth or related medical conditions (including lactation status), marital status, military service, protected veteran status, political activity or affiliation, taking or requesting statutorily protected leave and other protected classifications.

If you need a reasonable accommodation due to a disability during any part of the application process, please contact us via the Bridge portal for assistance.