Customer Service Representative
Maintain and enhance customer relationships across all sales channels. Help and assist customers with all product and order related inquiries. Process orders and communicate with different customer groups (retailers, contract customers, residential designers, consumers, other specifiers) on a daily basis. Experience, Skills & Knowledge:
- 3+ years of customer service experience in B2B environment
- High school diploma or equivalent required; college degree preferred
- Strong customer service mindset
- Outstanding communication skills
- Solid conflict-resolution skills
- Creative problem-solving ability
- Strong attention to details
- Microsoft Office suite proficiency
- Strong ERP and CRM knowledge; Sage and Salesforce preferred
- Strong focus on TEAMWORK
- Experience working in a US subsidiary with European headquarters a plus
- Answer incoming customer phone calls based on availability
- Answer incoming customer email inquiries within 24 to 48 hours of receipt
- Process sales orders daily
- Create estimates (quotes) daily as needed
- Provide pricing and discount structure, tear sheets, drawings, and product images to customers
- Follow up on open orders and estimates (open and expired) weekly
- Assist territory managers, external sales representatives, and/or customers with order status, tracking, item availability, and lead times
- Send samples and marketing materials to sales representatives and/or customers as needed
- Assist with training new employees
- Process warranty / shipping claims
- Other tasks and projects as assigned
- Competitive base salary
- Potential corporate bonus
- Paid time off (PTO)
- 401K with company match
- Paid holidays
- Company paid / subsidized insurance package
- Partial work from home (WFH) opportunity after qualification period
Monday - Friday 8:30 - 5:00 PM Office Location:
Cumming, GA
Recommended Jobs
Lead Bath Installer
P.J. Fitzpatrick is a trusted home remodeling company with decades of experience delivering high-quality exterior and interior home improvement solutions. Specializing in roofing, windows, doors, si…
Supply Teacher Elementary Gifted (SUP1)
FLSA: Exempt DIVISION: Leadership & Learning PAY GRADE: N/A DEPARTMENT: Leadership & Learning SALARY SCHEDULE: N/A REPORTS TO: Principal WORK DAYS: N/A JOB CODE: SUP1 PR…
Fulfillment Clerk
Job Description Job Description This is a Drug Free Environment. This is for a PART-TIME (20-30 hours weekly) that can roll into a Full-time position. Pay range is $13 - $15 per hour. H…
Data Engineer
**MUST RESIDE IN CENTRAL OR EASTERN TIME ZONE**Work at Home Opportunity Data Engineer - Full-time BELAY is a growing and vibrant, Atlanta, GA-based company that offers virtual staffing solutions…
Instructor 1
IDD Instructor 1 Company Overview: At River Edge Behavioral Health in Macon, GA, employees are expected to develop meaningful relationships with patients, establishing trust and making a differ…
Fine Grade Operator
Are you a Fine Grade Heavy Equipment Operator with experience moving and grading dirt? Come join a stable company with amazing benefits and growth potential! Pay is based on skillset and position! …
Maintenance Planner
Company Unit: Centennial Farms Dairy Department: Maintenance Reports To: Plant Engineer / Maintenance Engineer Title: Maintenance Planner Job Summary: The Maintenance Planner/Schedule…
Surg Tech Clinical Educator- CVOR
Overview: Serves as clinical expert providing education, research, coaching, direct care, consultation, leadership collaboration and ethical decision making for patients and surgical services staff. S…
Junior Credit Decision Analyst
About us YouLend is a rapidly growing FinTech that is the preferred embedded financing platform for many of the world’s leading e-commerce platforms, tech companies, and Payment Service Providers.…
CDL A Truck Driver
Regional CDL-A Truck Driver Wanted No Touch Freight Immediately Hiring Class-A CDL Truck Drivers for our Regional Lanes! Mesilla Valley Transportation (MVT) is looking for truck drivers that …