Lead A/V Technician

Insight Global seeks a qualified Lead AV & Collaboration Engineer to join our Network Infrastructure team. This role acts as a team lead for the audio-visual and collaboration platforms across corporate environments, ensuring flawless meeting execution, executive meeting support, and lifecycle management. As a key technical leader, you will mentor junior technicians, drive standards, and partner with IT and Network Engineering to deliver secure, reliable, and high‑performing AV solutions.

A DAY IN THE LIFE

• Oversee design, implementation, and optimization of enterprise AV and collaboration systems (Teams Rooms, Cisco RoomOS/Control Hub, NEAT Pulse, MTR Pro Portal).
• Lead daily AV operations, assigning and mentoring Tier I & II technicians.
• Act as primary escalation point for complex AV incidents, including live event crises.
• Drive lifecycle management including room refresh planning, firmware governance, and platform modernization.
• Ensure AV systems align with organizational standards, security requirements, and QoS policies.
• Manage AV Support Desk queue, triage issues, and dispatch resources as necessary.
• Partner with Network Engineering, IT, and Architecture teams to validate system performance and capacity.
• Develop and maintain AV standards, configuration baselines, and operational runbooks.
• Support executive meetings, high‑profile events, and after-hours live sessions.
• Perform installations and field service work including cable pulling, soldering, crimping connectors, and equipment mounting.
• Conduct preventative maintenance to ensure long-term system stability.
• Provide peer review support for Change Management and contribute to problem/incident resolution.

THIS JOB IS FOR YOU IF

• You have a strong passion for creating seamless, reliable collaboration and meeting experiences.
• You thrive in dynamic environments where precision, ownership, and service excellence matter.
• You enjoy mentoring technicians and elevating team capability through documentation and training.
• You are energized by change and continuous improvement, viewing each challenge as an opportunity to improve systems.
• You want to work in a team that has visible impact on business success and partners closely with IT and Network Operations.

RELEVANT EXPERIENCE — MUST HAVE

• 5–7 years of hands-on AV engineering/integration experience, including 2+ years leading teams.
• Strong proficiency with Microsoft Teams Rooms, Cisco collaboration platforms, Crestron/Extron control systems, Biamp/Shure DSPs, and conferencing hardware (Logitech, Yealink, Neat, Lenovo).
• Deep understanding of AV networking fundamentals including IP addressing, VLANs, routing concepts, QoS, and secure AV deployments.
• Experience supporting live executive meetings and high-profile events.
• Strong ability to troubleshoot AV, control, and network issues under pressure.
• Ability to read schematics, architectural blueprints, and AV documentation.
• Proficiency performing field installation work including soldering, cable termination, and hardware mounting.
• AVIXA CTS or equivalent experience required.
• Valid Driver’s License.

RELEVANT EXPERIENCE — NICE TO HAVE

• CTS‑I certification.
• OSHA 10‑Hour certification.
• Crestron or Extron programming certifications.
• Experience with NEAT Pulse, MTR Pro Portal, and advanced collaboration analytics.
• Familiarity with emerging AV technologies and modern room experience trends.