Licensed Insurance Customer Service Representative

Job Description

Job Description

Licensed Insurance Customer Service Representative (Allstate Experience Preferred)

We are seeking an experienced, licensed Insurance Customer Service Representative with Allstate agency experience who is ready to take their career to the next level and GROW professionally. This opportunity is ideal for a top-performing service professional who enjoys helping clients, solving problems, and aspirations of a Customer Service Manager or Operations Manager role.

Our agency prides itself on a positive company culture, supportive leadership, and a collaborative work environment where team members are valued and encouraged to grow. We believe that when our team succeeds, our clients receive the best possible service. If you are looking for a workplace where your experience is respected, your contributions matter, and your career can grow, this could be the opportunity for you.

This role is for on-site in Buford, Georgia, or highly qualified remote candidates.

If you are a licensed insurance professional with agency experience looking to join a supportive agency with a strong culture, great work environment, and high-performing team, we encourage you to apply.

Annual Base Salary + Commission + Bonus Opportunities

Mon-Fri Schedule

Career Growth Opportunities

Retirement Plan

Fun & Friendly Co-workers

Bonus Opportunities

Hands on Training

Work from Home

Paid Time Off, Including Company Holidays

Ongoing Coaching, Mentorship And professional Development

Supportive Small Office Enviroment

• Service and support existing client accounts, including policy changes, coverage questions, and renewals
• Provide professional guidance on personal lines insurance products and coverage options
• Deliver exceptional customer service while building strong, long-term client relationships
• Identify opportunities to assist clients with additional coverage needs when appropriate
• Maintain accurate client records and follow agency procedures for documentation and service

• Active Property & Casualty Insurance License required
• Current and/or Previous Insurance Experience at an Allstate agency or equivalent
• Proven success in an insurance customer service or account management role
• Strong communication, problem-solving, and relationship-building skills
• Positive attitude, strong work ethic, and commitment to team success