PagerDuty Engineer

Roles & Responsibilities

• Own end-to-end PagerDuty platform configuration, including services, escalation policies, on-call schedules, event rules, notification profiles, and integrations.
• Design and implement urgency and routing models aligned with business criticality and incident severity.
• Configure time-based routing to prevent non-critical alerts from triggering unnecessary out-of-hours pages.
• Implement intelligent alert grouping and event orchestration for high-volume services.
• Drive enterprise-wide alert noise reduction across integrated monitoring sources.
• Define and maintain event rules for suppression, deduplication, priority downgrades, and routing.
• Implement flap detection and alert consolidation for repetitive CI/service alerts.
• Configure maintenance-window integrations for automated alert suppression during planned changes.
• Maintain transparency, reporting, and governance for suppressed alert classes.
• Design and manage on-call schedules, including follow-the-sun coverage and rotation policies.
• Audit and optimize alert routing to ensure accurate first-responder assignment.
• Build and maintain an incident runbook library with linked diagnostics and remediation actions.
• Manage integrations with upstream monitoring tools, including APM, infrastructure monitoring, cloud platforms, schedulers, and webhooks.
• Collaborate with monitoring SMEs, including Dynatrace and SevOne teams, to ensure end-to-end alert pipeline alignment.
• Manage PagerDuty–ServiceNow integration, including incident creation, updates, synchronization, and lifecycle management.
• Troubleshoot event ingestion, routing, notification, and integration issues.
• Continuously improve incident response processes, alert quality, and operational reliability.

Required Technical Skills

• Strong hands-on experience with PagerDuty administration and configuration
• Expertise in Services, Escalation Policies, On-Call Schedules, Event Rules, Notification Profiles, and Integrations
• Strong experience with event orchestration, alert grouping, suppression, deduplication, and prioritization
• Experience designing urgency and alert-routing models based on business criticality
• Experience with ServiceNow and enterprise monitoring integrations
• Knowledge of monitoring platforms such as Dynatrace, SevOne, APM, infrastructure, cloud, and scheduler tools
• Strong understanding of webhooks, APIs, event pipelines, and incident lifecycle management
• Strong troubleshooting and alert-noise reduction skills

Preferred Qualifications

• Experience supporting large-scale enterprise PagerDuty environments.
• Experience with PagerDuty APIs, webhooks, and automation.
• Strong understanding of ITIL incident management and enterprise operations.
• Experience developing alerting standards, governance, and operational dashboards.
• Excellent analytical, troubleshooting, and stakeholder management skills.