Customer Experience Rep

: Who is CADY? Cady is the leading High School photography company experiencing historic growth! We are passionate about capturing and celebrating the most formidable years of the lives of students we engage with by telling their story through event and portrait photography products. We are committed to preserving memories beyond a social media post. We believe that we exist to inspire and unleash human potential. We are looking for you! As a full time or part time Customer Experience Representative, you will be an integral part of our team. You will be the face of CADY's customer support to our schools, students, parents, and studios across multiple states. If you have the willingness to exceed the customer's expectations, a positive attitude, and love a fast-paced environment, then this is the job for you! Responsibilities

• Responds to customer inquiries by phone, email, or chat to provide problem resolution.
• Resolves routine and basic problems and communicates solutions or requested information to the customer.
• Analyzes customer's service needs and refers to other service or technical departments for follow up as needed.
• Uses a customer relationship application or database to record activities and research product information.
• Educates customers on product and service options and upsells customers to boost average order value in assignment with company KPIs and revenue goals.
• Enters customer orders and processes payments.
• Other duties as assigned by management.
• Typically requires 1-2 years customer service experience.

Qualifications

• High school diploma or a combination of work and education.
• Able to work as a team player and independently.
• Attention to detail, strong active listening, oral, and written communication skills.
• Bilingual is a plus!
• Proficient knowledge in Windows, Internet Explorer, and Microsoft Office applications.
• Able to commute to our office in Alpharetta, GA. (By Avalon)
• Flexible availability Monday-Saturday any hours between 8:30am- 8:30pm.

Employee Benefits and Perks

• Medical, Dental, Vision, Life insurance, and other voluntary benefits for full time employees. 401(k) with employer match.
• Paid holidays and paid time off!
• Beautiful workspace in Cady's brand new Innovation Center
• Employee appreciation events throughout the year.
• Dynamic training and skills enhancement opportunities.
• Fun, active and rewarding environment.
• Opportunity for growth in pay at 90 days.