Consultant

Local Connection Consultant

Kinetic is a premier internet solutions provider on a mission to deliver ultra-fast, reliable internet to consumers and small businesses across the U.S., helping them Internet better.

As part of the Kinetic family, you'll have the opportunity to work with cutting-edge technology, including premium broadband, security solutions, voice, and digital TV services, all delivered through our enhanced fiber network. Join us in revolutionizing how people connect and communicate. Your work will directly contribute to making Kinetic the most helpful internet service provider, ensuring our customers Internet better every day.

About the role:

Are you ready to become the face of innovation and customer satisfaction in your community? Kinetic is seeking passionate individuals for a dynamic role that blends sales, customer service, and community engagement into one exciting opportunity. This position is not just a job; it's a chance to make a real impact to be the local connection that our customers rely on, providing top-notch service and introducing them to the latest in telecommunications technology.

As a Local Connection Consultant, you will assist Kinetic customers with inquiries about the Kinetic suite of products and services. You will engage the customer through phone, email, social media or face-to-face, always promoting and representing the Kinetic brand with the utmost professionalism.

What you'll do:

1. Handle local customer service inquiries.
2. Engage in both inbound and outbound sales activities.
3. Generate referrals for new sales and upgrades through engagement with operations and techs.
4. Provide support for field operations and assist with customer issues and escalations.
5. Assist in promoting local events and represent Kinetic at community and selling events.
6. Collaborate with other Windstream sales teams as needed.
7. Marketing activities to fill the sales funnel and promote local.
8. Act as brand ambassadors in the region and support corporate sales initiatives as needed.
9. Support regional social media through local "human" responses.
10. Maintain inventory of modems to assist customers locally.
11. Promote "Local." Local Contact, Local Connection, Local Number.

Do you have:

• Experience in Sales, Customer Service, Retail, Local Marketing, Telecommunications or Hospitality
• Intermediate experience using Microsoft Office or other professional software
• Ability to meet and exceed sales targets in a commission-based environment.
• A professional attitude along with a confident and outgoing personality.
• Ability to work effectively with cross-functional teams to meet a common goal
• Proficient and professional verbal and written communication skills.
• Ability to build rapport quickly and successfully with a wide range of customers.
• Experience problem solving quickly and decisively.
• Ability to use diplomacy when working with challenging or demanding customers.
• High School Degree or GED equivalent.
• Valid Driver's License.

Even better:

• Coachable and motivated
• A desire to work in a fast paced environment
• Bilingual

Physical tasks:

Standing continuously: 67-100% | Walking frequently: 34-66% | Sitting: Occasionally: 0-33% | Driving: Car: Frequently: 34 66%

Bending: Occasionally: 0-33% | Crouching: Occasionally: 0-33% | Pushing-Pulling: Occasionally: 0-33% | Carrying: Occasionally: 0-33% | Reaching above head: Occasionally: 0-33% | Lifting-Lowering >1-15 lbs: Continuously: 67-100%, >15-30 lbs: Occasionally: 0-33%, >30+lbs: Occasionally: 0-33% | Repetitive hand action: Medium dexterity: Frequently: 34-66% | Fine manipulating: Occasionally: 0-33%

Audio visual needs:

Hearing: Continuously: 67-100%| Near vision: Frequently: 34-66% | Far vision: Occasionally: 0-33% | Peripheral vision: Occasionally: 0-33% | Color discrimination: Occasionally: 0-33%

Equipment used in job performance/working environment:

Computer, Printer, Telephone, Cellular Phone

Type of driver's license required:

Driver's License