IT Analyst, Temporary Role
- Collaborate with Cennox staff to migrate mobile devices from MobiControl to Microsoft Intune.
- Assist Cennox staff with backing up and migrating data on mobile phones using Samsung Smart Switch and OneDrive.
- Managing mobile phones on Verizon Business web portal.
- Managing mobile apps and groups in our MDM (MobiControl / Intune).
- Configuring, issuing, and supporting end-user hardware including desktops, laptops, smartphones, and computing accessories.
- Asset and stock management.
- Ownership of user problems, technical diagnosis, and issue resolution for on-site or remote based employees.
- Maintain accurate records of user issues and solutions in the knowledge base.
- Systems administration including Active Directory, Office 365, and a variety of web-based SaaS products.
- All other duties as assigned.
| Word, excel, outlook | User creation |
| Office 365 | Exchange |
| Mobile device setup | New PC/laptop builds |
| SharePoint | Teams |
| Printer troubleshooting | Diagnosing hardware/software issues |
| Creation of technical documentation | Prioritizing incidents |
| Active Directory | Network connectivity issue resolutions |
| Windows 10/11 | Entra ID/Intune |
- Ability to communicate clearly with non-tech savvy co-workers
- Demonstrated experience of working with IT
- Experience using an IT ticket management system, e.g. Freshservice
- Experience in hardware support troubleshooting issues with smartphones, laptops, desktops
- Experience with MDM (Mobile Device Management) for mobile phones
- Experience administering Office 365, Entra/Intune, Windows Server, and Active Directory (AD) is required
- Experience supporting Microsoft Office products
- Knowledge of Microsoft based desktops and server operating systems
- Excellent interpersonal skills via telephone and in writing
- Self-motivated and ability to learn and progress skills and knowledge within the IT industry
- Vision correctable to 20/20
- Finger dexterity for keyboarding and computer usage
- Ability sit or stand and stay focused for extended periods of time
- Ability to lift up to 20 lbs
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