Payroll Specialist/ Client Services

Job Description

Job Description

Job Purpose: Accountable and responsible for all aspects of quality service for clients regarding payroll processing and onboarding. Contacts and assists clients in process of obtaining information for payroll data entry and tax related issues; enters in client’s hours, verifies totals, responds to/resolves client questions and problems and consistently delivers quality customer service. Assists clients in resolving benefit issues and questions.

Primary Responsibilities:
Payroll and Customer Relations

• Answer phone calls from the main line and specific payroll questions.
• We enter and process payroll several times a week for multiple clients.
• Maintains a base of payroll clients (approximately 600-1500 employees a month), “client” is defined as business manager/owner and the employees.
• Contact clients to obtain payroll data including salary adjustments, special payments, tax allocations and employee deductions and to set schedules,
• Accurately keys all payroll related data necessary to process and meet payroll schedules.
• Submits payroll for review to appropriate person prior to processing
• Maintains system data, such as employee profiles, benefit data, PTO, employee information, client information, etc.
• Prepares all direct deposit information for payroll, to be uploaded to the bank
• Acts as back up to ACH processing
• Maintains a high rate of client retention through quality service, striving for zero error rate.
• Keeps abreast of the payroll processing system and changes in wage and tax laws, and corresponds with federal, state and local tax agencies on behalf of our clients in problem situations.
• Maintains invoice files, payroll files and personnel files.
• Coordinates 401(k) enrollment and terminations, handles and does necessary follow up. Enrollments and Terminations need to be done in the payroll system and in the client’s providers systems
• Researches and resolves client problems, escalate any system problems
• Prepares garnishment paperwork and forwards for payable processing.
• Set up/enter benefit deductions for new hires based on information submitted by the HR department
• Input employee and payroll data for new clients – onboarding process
• Answer garnishment, child support and other deduction questions that come into the office
• Respond to form requests by clients and employees

Benefits/Misc.

• Establishes and maintains a positive working relationship with clients, agencies and coworkers to promote a quality service image.
• Answer the phones.
• Ensures all new hire paperwork is completed on employees, including benefits paperwork
• Forwards benefit changes and enrollments to HR Manager who will then forward to appropriate insurance company
• Pull (XXXXX) report for 401(k) remittance for each client (Fridays). Remit the amount for each client in their providers portal. Prepare the ach payment for Mgr Approval
• Continues to grow in payroll knowledge
• Other duties as assigned.

Systems and Technologies

• Asana for project management
• Harvest for tracking time on clients
• PRO payroll system
• Microsoft Teams
• Microsoft Suite
• Great Plains Accounting Software a plus.

Experience Preferred:
Prefer prior experience entering in large payroll data or working at a prior PEO or ASO where you were required to enter in clients data.
Prefer someone with PRO Software experience.
Has to love doing data entry and helping others. This is a critical team and client facing position.
Great communication skills, written and verbal.
Proven ability to manage stress and multiple tasks through our the day
Willingness to learn and grow.
Fast paced environment!

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