Sr. Director, Revenue Operations, CRM & Enablement

QXO is seeking a Senior Director–level leader to own and lead an enterprise-wide Salesforce transformation, elevating Salesforce from a transactional CRM into a strategic commercial product that enables scalable growth, disciplined execution, and high-compliance selling motions across the organization.

This role serves as the business owner of the commercial Revenue Operations technology roadmap, with Salesforce at its core. The Sr. Director is accountable for translating commercial strategy and operating needs into scalable, durable capabilities that drive adoption, consistency, and measurable business value.

This is not a system administration or configuration role. It is a transformation leadership position responsible for end-to-end business roadmap ownership, prioritization, intake governance, and value realization across Sales, Commercial Operations, and adjacent functions, in close partnership with Technology and Engineering teams.

What you'll do:

Lead Enterprise Salesforce Transformation

• Lead execution of QXO’s enterprise Salesforce transformation strategy in close partnership with Revenue Operations and Technology leadership, positioning Salesforce as a single, enterprise-aligned commercial product

• Own the Salesforce and commercial systems business roadmap, including sequencing, dependencies, and prioritized outcomes to enable faster and more disciplined execution of strategic initiatives

• Translate commercial strategy, selling motions, and revenue priorities into scalable Salesforce capabilities that support disciplined, high-compliance selling

• Serve as the business owner of CRM standards, defining requirements for workflows, data models, governance, and commercial compliance to improve data quality, consistency, and reduce rework

RevOps Platforms Governance, Product Ownership, and Standards

• Establish and operate a Salesforce Center of Excellence (CoE) from a business and operating model perspective, defining usage standards, governance frameworks, intake processes, and adoption best practices in partnership with Technology and Engineering teams

• Design and manage a structured intake and prioritization framework that evaluates business impact, capacity, and dependencies, ensuring resources are aligned to the highest-value commercial initiatives

• Drive disciplined delivery and release planning with Technology teams to accelerate time-to-value while maintaining data integrity, compliance, and operational stability

• Define and socialize business standards for configuration usage, documentation, testing, and change readiness to ensure long-term scalability, consistency, and predictable outcomes

Drive Cross-Functional Alignment and Adoption

• Partner cross-functionally with Sales, Marketing, Operations, Finance, Technology, and Revenue Operations to align commercial needs with system priorities

• Lead change management, communication, and enablement efforts to drive adoption and ensure Salesforce investments translate into measurable business outcomes

• Monitor adoption, data quality, and commercial performance metrics tied to Salesforce initiatives, using insights to continuously refine priorities and inform roadmap decisions

Enable Growth and M&A Integration

• Lead Salesforce business integration for acquisitions, partnering with Technology and functional teams to align data, workflows, and onboarding approaches and accelerate time to productivity

• Standardize commercial processes and rationalize tools across the go-to-market ecosystem to reduce fragmentation, improve consistency, and lower operational complexity

• Ensure Salesforce and adjacent RevOps tools support scalable growth, new selling motions, and increasing commercial complexity without adding friction for sellers or operators

What you'll bring:

• 8+ years of experience in Salesforce, CRM transformation, revenue operations, or commercial systems roles with progressively increasing business ownership and scope

• 3–5 years of experience leading Salesforce initiatives beyond administration or configuration, including business roadmap ownership, prioritization, and cross-functional delivery

• Proven experience delivering Salesforce transformations that drove measurable improvements in seller productivity, data quality, adoption, or commercial execution

• Strong understanding of revenue operations, sales processes, and go-to-market technology ecosystems

• Experience operating in fast-paced, evolving, and acquisition-driven environments

• Demonstrated ability to influence senior stakeholders and drive alignment across Sales, Marketing, Operations, Finance, and Technology

• Experience establishing governance models, intake frameworks, or Centers of Excellence in complex environments

• Comfort operating in ambiguity while creating clarity, prioritization, and execution momentum

• Strong communication skills with the ability to translate business strategy into clear system requirements, priorities, and outcomes

• Collaborative, pragmatic leadership style with a strong change-management mindset and execution discipline

• Salesforce ecosystem experience required; certifications preferred but not required

What you'll earn

• 401(k) with employer match
• Medical, dental, and vision insurance
• PTO, company holidays, and parental leave
• Paid training and certifications
• Legal assistance and identity protection
• Pet insurance
• Employee assistance program (EAP)

QXO is an Equal Opportunity Employer. We value diversity and do not discriminate on the basis of race, color, religion, sex, national origin, age, disability, or any other protected status.