Customer Service Representative
Job Description
Job Description
We are looking for an experienced Customer Service Representative to join our team in Smyrna, Georgia. This is a Contract to permanent position, offering an excellent opportunity to grow within a dynamic environment. The ideal candidate will bring strong organizational skills, technical expertise, and a commitment to delivering exceptional customer service.
Responsibilities:• Coordinate customer sales from order initiation through product delivery, ensuring smooth processes and timely execution.
• Accurately input technical data and maintain customer documentation within databases.
• Communicate effectively with sales staff and customers to gather required documentation for order completion.
• Collaborate with field service employees to develop strategies for resolving long-term customer service issues.
• Prepare routine management and quality reports, as well as special reports as directed by supervisors.
• Identify departmental challenges, recommend solutions, and implement changes to improve efficiency.
• Maintain individual productivity and performance standards while meeting deadlines.
• Attend work, meetings, and other obligations punctually and consistently.
• Suggest innovative approaches, policies, and procedures to enhance departmental services.
• Perform additional duties as assigned to support team objectives.• Minimum of 3-5 years of detail-oriented experience in customer service, preferably in the building materials or furniture industry.
• Proficiency in SAP and Microsoft Office Suite, with strong data entry and documentation skills.
• Ability to work under pressure while maintaining a target-driven approach.
• Excellent organizational skills and autonomy in managing meetings and business schedules.
• Strong analytical and problem-solving capabilities, with attention to detail.
• Demonstrated teamwork, self-motivation, and ethical behavior.
• Effective communication skills to address customer inquiries and resolve issues.
• Willingness to adapt to new projects and handle critical situations with initiative.
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