Technical Trainer, Atlas Data Operations
- Monday - Friday: 40 hours per week, regular hours (e.g., 9 AM to 6 PM).
- Periodic flexibility is required to cover first and second shift or provide off-hours support to maintain continuous operations.
- Training Design & Delivery
- Design, maintain, and continuously improve the ADOPS Pilot Onboarding and Levelling Process. Training includes hardware, software, and process content.
- Lead and administer interactive, instructor-led training for ADOPS Robot Pilots. Occasionally the Technical Trainer will provide training to other parties including partner organizations and external product operators.
- Deliver training on commercially available BD product-lines, software, APIs, and solution infrastructures.
- Coach and assess ADOPS Robot Pilots, providing feedback on best practices to improve techniques.
- Perform periodic pilot skills assessments to determine systemic gaps or regressions, collect feedback to track knowledge retention, and inform continuous improvement efforts for all training programs.
- Documentation & Process Management
- Act as a Data Ops process specialist, owning the document change control process for all Data Operations documentation.
- Develop and maintain high-standard technical training content, including task playbooks, Standard Operating Procedures (SOPs), presentations, and hands-on exercises.
- Codify best techniques and practices from veteran pilots and engineers, translating them into required documentation and training materials.
- Facilitate clear communication channels between Data Ops, Engineering, CL&D, and other partner teams to align on documentation, project status, and operational needs.
- Bachelor’s degree preferred, or equivalent professional experience in formalized instructional systems, curriculum management, or technical training leadership (including military equivalents). High School diploma or GED required.
- Proven experience as a technical trainer, documentation specialist, or teacher, with demonstrated success communicating complex technical subject matter to both technical and non-technical audiences.
- Experience prompting generative AI to create and optimize polished documents from source content
- Demonstrated ability to curate and develop curriculum for supporting Instructor-Led Training programs.
- Self-directed with proven experience managing small projects or operations in a fast-paced R&D, lab, or technology-focused environment.
- Strong computer proficiency; familiarity with robotics concepts, VR systems, or machine learning data pipelines is highly desirable.
- Comfortable wearing and operating VR headsets, motion capture suits, and handheld VR controllers for extended sessions.
- Note: VR use can be physically demanding and may cause discomfort or motion sickness for some individuals.
- Practical hands-on experience with mechanical or electrical systems, enterprise network environments, or familiarity with Linux command line interface/Python is a plus.
- Exceptional organizational skills, clear attention to detail, and the ability to manage multiple priorities simultaneously.
- Excellent written and verbal communication skills, with confidence engaging with customers, stakeholders, and team members in a collaborative setting.
- Proactive, self-directed problem-solver who can investigate issues and consult documentation before escalating.
- Ability to thrive in ambiguous, dynamic, and rapidly evolving technical environments.
- Reliable, punctual, and committed to structured process and accurate documentation.
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