SOC Supervisor

Job Description

Job Description

Description:

Are you a natural leader with exceptional multitasking and communication skills? We're seeking a SOC Supervisor to mentor and manage a dynamic shift, and ensure our operations align with our core values. If you're passionate about training, feedback culture, and leading by example, this role is your chance to make a difference and grow with us!

Compensation: $21.00/hour

Here at EyeQ, people matter. Any new team members we bring on have to live and breathe our core values, just like we do.

We value trusted partnerships.

We believe in the value of transparent, reliable and growing relationships with our team and customers and turn away people and businesses that don’t fit.

We build to last.

We focus on long-term solutions and spend requisite time to ensure our solutions will work the first time.

We take the hill.

We are excited to take on challenging work, find new solutions and technology frontiers, and attack problems others are scared of; as such, we celebrate failing fast, being transparent, and working with people who we trust to run up those hills with us.

We enjoy the journey.

We take our customer needs but not ourselves seriously; Our work is a part of our life we want to enjoy unapologetically; We are proud of the mission we are entrusted with and the team we get to serve with every day.

Daily Responsibilities

• Being the Shift Managers’ second set of ears & eyes
• Providing real-time feedback and ongoing training of staff on your shifts
• Function as coverage Agent at any level when not supervising
• Partnering with the Shift Manager to ensure appropriate staffing and coverage for shift
• Partnering with the Shift Manager to ensure all stations (including live stations) are online, active, usable, and covered prior to shift beginning
• Managing and communicating up effectively to the Shift Manager on shift regarding staffing needs, events that occurr, etc.
• Ensuring everyday decisions that impact the business align with our core values: Take the Hill, Valued Partnerships, Build to Last and Enjoy the Journey
• Mentor and thought leader on the floor and example of best practices for all Agents

Qualities & Skillset

• All qualities, skillsets and physical capabilities of SOC Jr Agent, Agent and Sr Agent
• Exceptional multi-tasker
• Exceptional communication skills when managing up, managing down or communicating with external stakeholders
• Ability to give and receive feedback and dedication to building and maintaining a feedback culture
• Leader on the floor
• Proven passion for growing a team centered around our core values and culture