AVP, Claims General Liability

AVP, Claims General Liability at Zurich Insurance Company Ltd. summary:

Senior claims leader responsible for directing General Liability claims operations and leading a team of managers and claims professionals across Captives, Excess & Surplus, and Direct Markets. Partners with business leaders on national projects, provides subject-matter expertise to underwriting, ensures regulatory compliance, and drives performance, development, and process improvements. Requires substantial claims experience and management background, travel (~25%), and supports hybrid work across multiple U.S. offices.

Zurich is currently seeking an AVP to direct and oversee the operations of our Claims General Liability leadership team.

We’re seeking an inspiring and dynamic leader to guide and support a high-performing team of Managers and Claims Professionals within our General Liability Specialty Team. In this pivotal role, you’ll oversee claim operations across Captives, Excess & Surplus, and Direct Markets.

This leader will partner with the other AVPs within the line of business to help develop, support and drive key initiatives and strategies. They will also work on National Projects on behalf of the line of business and serve as a subject matter expert to the underwriting team regarding product developments or enhancements to provide support and guidance and ensure compliance with regulatory policies. The successful candidate will coordinate the work activities of the team and has responsibility for performance, development and coaching of staff to maximize contributions and drive employee development and operational improvements. This position has clear and distinct accountability for business results and manages internal and external customer relationships.

At Zurich North America Claims we acknowledge that work life-balance and flexibility are a priority when it comes to choosing your next career move. Designed with our employees' needs in mind, the ZNA Claims hybrid work model emphasizes flexibility, allowing claims employees to conduct individual work in their preferred location, while facilitating in-person connections and collaborative activities when meaningful and valuable. While the model provides a high level of flexibility and autonomy, occasional circumstances requiring in-office attendance should be expected. The selected candidate will be able to report to one of the following North American Claims offices on a hybrid work schedule: Parsippany, NJ; New York, NY; Dallas, TX; Atlanta, GA; Omaha, NE, Overland Park, KS; Gold River, CA, Maitland, FL or Schaumburg, IL.

Basic Qualifications:

• Juris Doctor and 8 or more years of experience in the Claims area
  OR
• Bachelor’s Degree and 9 or more years of experience in the Claims area
  OR
• High School Diploma or Equivalent and 11 or more years of experience in the Claims area
  AND
• 3 or more years of management experience
• Customer service experience
• Experience with Microsoft Office
• Knowledge of insurance legal statutes and procedures
• Travel 25% or more

Preferred Qualifications:

• Expertise in Primary General Liability Claims, Captives, Excess & Surplus, and Direct Markets
• Experience with leading leaders
• Experience with change management tools/methodologies
• Strong Strategic thinking and problem-solving abilities
• Ability to build strong relationships and establish rapport
• Successful implementation of process changes
• Negotiation experience
• Experience collaborating across work groups
• In-depth knowledge of the insurance industry, claims and the insurance legal and regulatory environment
• Excellent communication skills
• Analytical Skills
• Advanced Degree
• AIC
• SCLA
• CPCU

At Zurich, compensation for roles is influenced by a variety of factors, including but not limited to the specific office location, role, skill set, and level of experience. In compliance with local laws, Zurich commits to providing a fair and reasonable compensation range for each role. For more information about our Total Rewards, please click here . Additional rewards may encompass short-term incentive bonuses and merit increases. We encourage candidates with salary expectations beyond the provided range to apply as they will be considered based on their experience, skills, and education.

The compensation indicated represents a nationwide market range and has not been adjusted for geographic differentials pertaining to the location where the position may be filled. The proposed salary range for this position is $113,100.00 - $185,100.00, with short-term incentive bonus eligibility set at 20%.

As an insurance company, Zurich is subject to 18 U.S. Code § 1033.

A future with Zurich. What can go right when you apply at Zurich?

Now is the time to move forward and make a difference. At Zurich, we want you to share your unique perspectives, experiences and ideas so we can grow and drive sustainable change together. As part of a leading global organization, Zurich North America has over 150 years of experience managing risk and supporting resilience. Today, Zurich North America is a leading provider of commercial property-casualty insurance solutions and a wide range of risk management products and services for businesses and individuals. We serve more than 25 industries, from agriculture to technology, and we insure 90% of the Fortune 500®. Our growth strategy is not limited to our business. As an employer, we strive to provide ongoing career development opportunities, and we foster an environment where voices are diverse, behaviors are inclusive, actions drive equity, and our people feel a sense of belonging. Be a part of the next evolution of the insurance industry. Join us in building a brighter future for our colleagues, our customers and the communities we serve. Zurich maintains a comprehensive employee benefits package for employees as well as eligible dependents and competitive compensation. Please click here to learn more.

Zurich in North America is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race/ethnicity, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.

Zurich does not accept unsolicited resumes from search firms or employment agencies. Any unsolicited resume will become the property of Zurich American Insurance. If you are a preferred vendor, please use our Recruiting Agency Portal for resume submission.

Location(s): AM - Atlanta, AM - Schaumburg, AM - New York, AM - Overland Park, AM - Dallas, AM - Parsippany, AM - Addison, AM - Gold River, AM - Omaha, AM - Rocky Hill, AM - Maitland
Remote Working: Hybrid
Schedule: Full Time
Employment Sponsorship Offered: No


Linkedin Recruiter Tag: #LI-MD1 #LI-DIRECTOR #LI-HYBRID

Keywords:

general liability claims, claims management, insurance claims leadership, captives and excess & surplus, regulatory compliance, claims operations, process improvement, underwriting liaison, claims strategy, team development