Client Service Specialist - Public Benefits Department

Job Description

Job Description

Hurley Elder Care Law, located in Atlanta, GA, is dedicated to the process of long-term care and estate planning.

We are seeking an individual with excellent customer service skills, strong work ethic, and a true desire to help others. Being part of the Hurley Elder Care Law team is more than a job; each day provides you with an opportunity to make a difference in someone’s life.

We offer the following to our team members:

• ‪A fast-paced and professional environment;

• ‪A fulfilling, challenging, and rewarding workplace;

• ‪A great team environment;

• ‪Paid Holidays, Accrued Paid Time Off;

• ‪Comprehensive Benefits Package;

• ‪Competitive Salary with 401k and Profit Sharing!

• Opportunities to learn and grow with the firm

‪ As a Client Services Specialist you will have the opportunity to build lasting client relationships and provide support for our clients and their families.

‪ In this role you will:

• Take a leading role in client projects and act as the primary point of contact for the client at the law firm

• Consistently build the client relationship and confidence in our firm with every client interaction

• Successfully process Public Benefits, Asset Protection and Estate Planning cases

• Communicate effectively among all team members

• Review documents meticulously, set up electronic files accurately and ensure that we have a complete, up to date file at all times

• Work with client to verify and obtain any necessary information

• Take initiative in client interactions to manage incoming client service requests

• ‪Focus on retention of every client by providing excellent customer service

• ‪Solve problems in a proactive manner and maintain confidentiality

• ‪Keep updated records and detailed documentation of client interactions, documentation and concerns in a paperless database system

• ‪Address the concerns of our clients with confidence and empathy

• ‪Use good judgment to discern what issues may be urgent and need a manager’s or director’s attention immediately

• Will be required to work with systems such as Adobe Acrobat Pro, Daylite, Gateway and Microsoft Office

‪ To be successful in this role you will need:

• ‪Some College. Degree preferred; or equivalent combination of education and experience

• ‪High attention to detail and above-average organizational skills

• ‪Strong communication skills, both oral and written

• Ability to work closely with others in a team environment

• A motivated self-starter that can work independently with minimal supervision

• ‪Active listening skills

• Desire to take initiative to assist clients and improve processes

• ‪Multi-tasking skills and the ability to work well under pressure

• ‪Reliability and dependability

• ‪The ability to maintain client confidentiality at all times

• Advanced working knowledge of Microsoft Office

• Experience with Adobe Acrobat Pro and/or Daylite is a plus

Full Time, 40 hours per week. Must be able to be in the office from 8:30 AM to 5 PM Monday through Friday. This is not a remote position. Occasional overtime may be required.

Hurley Elder Care Law is the premier elder law practice in the state of Georgia. Our unique approach combines expert legal advice and care coordination, allowing us to be fierce advocates for our clients, regardless of their living situation, diagnosis or means.

Company Description

Hurley Elder Care Law is the premier elder law practice in the state of Georgia. Our unique approach combines expert legal advice and care coordination, allowing us to be fierce advocates for our clients, regardless of their living situation, diagnosis or means.