Operations Agent

Job Description

Job Description

Company Description

We’re an ambitious, forward-thinking global business who build transformative solutions for our customers to deliver best-in-class sustainable mobility, connectivity and technology solutions. We support our customers with a range of products and services to meet their needs.

Since 1990 our ambition has never wavered. From humble beginnings, our vision and drive has seen us venture into new markets with confidence and stay ahead of market trends. Our mission is to help businesses of all sizes adapt to the future and take advantage of the opportunities that change brings. Sustainability is at the core of our offering. With our leading e-mobility solutions, we’re committed to guiding businesses through the energy transition, building solutions for a more sustainable, connected future.

This is where you come in. We are on a journey of growth. We pride ourselves on being at the forefront of technology innovation and we invite you along on this journey.

The role of the Operations Agent is a key part of delivering a seamless experience for our customers.

You will be responsible for coordinating the operational setup of newly acquired accounts, ensuring fast and accurate activation of telematics services, and providing outstanding support throughout the onboarding process. This role is based at our Atlanta offices, with standard working hours of Monday–Friday, 8:30am – 5:00pm .

Role responsibilities:

• Coordinate onboarding for new Telematics customers, ensuring a professional, high-quality first impression.

• Manage the operational checklist for account setup, device installation, and service activation.

• Provide system training and guidance on how customers can best use our telematics platform and reporting tools.

• Identify opportunities to introduce additional Radius solutions, supporting customer growth and retention.

• Collaborate closely with cross-functional teams (Sales, Technical Support, Finance, and Customer Service) to resolve issues quickly and keep customers at the center of everything you do.

• Maintain accurate and timely updates in CRM and business systems to ensure smooth handovers and reporting.

• Experience in Customer Operations, Account Management, Customer Service, or Inside Sales preferred, but not essential.

• Strong computer skills, including Microsoft Office Suite and CRM platforms (Salesforce experience a plus).

• Problem-solving ability with a practical, solutions-driven mindset in a fast-paced operational environment.

• Strong organizational skills; able to manage workload independently while supporting team reporting needs.

• Excellent interpersonal and communication skills with the ability to influence stakeholders and build trust.

• Proven ability to work collaboratively in a team-oriented environment and build positive customer relationships.

• Highly motivated self-starter with a focus on achieving results and contributing to company success.

• A friendly culture that mirrors our proposition to our customers.
• A fast-growing organisation that defines itself as being agile and innovative
• A drive for continuous improvement, which you will be empowered to get behind from day one.
• A commitment to building a working environment that values inclusivity, innovation, agility, and drive.
• Retail Discounts
• Health and Wellbeing support services

Still Curious?

If you feel we are a good match for each other, you can apply online now!

If you’d like to understand more about the role or life at Radius before applying, then please contact our talent team via [email protected].

Radius is an equal opportunities employer. We are committed to welcome people regardless of age, disability, gender identity, race, faith or belief, sexual orientation or socioeconomic background.

We are committed to ensuring an inclusive and accessible recruitment process for all candidates. If you require any adjustments or accommodations at any stage of the process, please let us know, and we will do our best to support you.

We reserve the right to close a vacancy before the closing date in the event of an overwhelming response or a change in business priorities.

Note to recruitment agencies:

We do not accept speculative recruitment agency CVs or profiles. Any unsolicited CV received by Radius will be treated as a gift and not eligible for an agency fee.

PSL agencies should only send CVs via our Applicant Tracking System, when approved to do so by the Radius Talent Team.