Vice President, US Office Administration & Operations

Habitat for Humanity International is seeking a professional and experienced Vice President of USO - Administration and Operations to serve as a strategic advisor to the Senior Vice President and divisional administrative and operational lead for the US Office. This role also provides leadership and oversight to the US Affiliate Operations department while serving as a visible, relationship-focused leader within the US Office, HFHI, and affiliated network. The position is responsible for facilitating the alignment of operational strategies with organizational goals, effective decision-making, and successful change management, and ensuring compliance and network performance standards across the US affiliate network.

Essential Duties:

Integrated Strategic Planning & Execution (25%)
● Manage multi-year and annual goal setting, progress tracking, and integrated divisional planning
● Provide continuity and follow-through by attending meetings of relevance to the US SVP, noting action items, and acting on their behalf for communications with other executives and staff
● Establish and maintain systems and protocols regarding US-focused initiatives
● Monitor and measure annual milestones established by US leadership and approved by US SVP Operations

Risk Management & Compliance Leadership (25%)
● Lead teams and initiatives dedicated to US operational compliance, network performance, and risk management
● Oversee multiple and complex sets of US operational functions, including risk management (affiliate and ASO complaints, probations, and disaffiliations; crisis management); affiliate mergers/GSA changes; government grant functions, distribution, and reporting on privately funded “pass-through” grants
● Oversee the affiliate accountability framework (governance documents, monitoring channels, and disciplinary actions)
● Ensure that operational functions are relevant, efficient, and that results are consistently documented and analyzed
● Lead the analysis and escalation of trends and findings to inform global strategies and the review/revision of policies or procedures

Strategic Leadership & Divisional Alignment (20%)
● Facilitate alignment and integration of Area Office and US Office operational strategies with overall HFHI strategy and priorities
● Support SVP efforts to define and execute strategy for the US Office Division, aligned with HFHI’s global strategic focus
● Partner with the US Leadership Team to facilitate effective information sharing and decision-making across workstreams and divisions
● Coordinate with HFHI Office of Strategy Management and other divisional business partners regarding strategy, operational planning, and change management

Financial Oversight & Analysis (10%)
● Analyze and monitor financial performance across the USO division, departments, and individual team budgets, including revenue tracking and trend evaluation, to deliver actionable insights that optimize planning, resource allocation, and overall fiscal health.
● Conduct comprehensive budget reviews and variance analysis to ensure accuracy, compliance, and alignment with organizational objectives.
● Develop and present financial reports and forecasts to USO senior leadership, highlighting key trends, risks, and opportunities for strategic decision-making.
● Collaborate with cross-functional teams to manage USO-aligned financial priorities, data, and identify cost-saving measures, and support resource optimization.
● Oversee revenue monitoring and performance metrics to ensure targets are met and financial goals are achieved.

Affiliated Network Engagement (10%)
● Actively and visibly engage in and support collaboration with affiliate and Affiliate Support Organization (ASO) leaders
● Develop and nurture collaborative professional relationships with individual affiliates and ASO leaders
● Provide active and visible leadership in the US Council
● Represent HFHI goals, workstreams, and strategic direction among US-affiliated network leaders

Cross-Functional Collaboration & Project Management (10%)
● Facilitate effective and dynamic decision-making in matters within the US SVP’s purview
● Actively support and engage in cross-functional HFHI teams, especially complaint and crisis management teams supporting the US Council and the Unify Project
● At times, act as a strategic or functional lead for critical projects and manage projects that cross organizational boundaries
● Facilitate meetings, deadlines, and escalation of organizational challenges as needed

Minimum Requirements:

● Bachelor’s degree in business administration, Non-profit management, Organizational Development, Risk Management, or related field
● 10+ years of progressive leadership experience in business operations, business administration, or organizational performance, with at least 3 years in a senior leadership role.
● Proven ability to oversee complex, multi-unit operations and manage large-scale portfolios, ensuring alignment with strategic objectives.
● Proven ability to lead integration of enterprise-wide change initiatives, streamline processes, and drive organizational and operational transformation across departments and divisions.
● Strong background in budgeting, forecasting, and financial analysis for a large department or division.
● Experience leveraging data analytics to drive operational efficiency.
● Proven ability to ensure adherence to regulatory requirements, internal policies, and ethical standards while mitigating risk and supporting strategic objectives.
● Proven track record of managing safety programs and regulatory compliance, preferably in an affiliated network, with strong knowledge of legal and regulatory requirements
● Ability to interface with, influence, and provide exceptional service to all levels of the organization (Board, senior leaders, middle management of HFHI, US Affiliates, international Area Offices, and country programs)
● Demonstrated ability to engage senior leaders with confidence, question assumptions, and propose well-founded solutions that drive organizational success.
● Exceptional leadership, communication, and problem-solving skills with a proven ability to collaborate across cross-functional teams, deliver consultative presentations, maintain a strong customer focus, and build trusted relationships with diverse stakeholders.
● Active support of HFHI Values:
-Humility - We are part of something bigger than ourselves
-Courage - We do what’s right, even when it is difficult or unpopular
-Accountability - We take personal responsibility for Habitat’s mission

Preferred Experience:
● Master’s degree or higher and equivalent experience in a senior leadership position.

Safeguarding: HFHI requires that all employees take seriously their ethical responsibilities to safeguarding our intended beneficiaries, their communities, and all those with whom we work. Managers at all levels have responsibilities to support and develop systems that create and maintain an environment that prevents harassment, sexual exploitation and abuse, safeguards the rights of beneficiaries and community members (especially children), and promotes the implementation of Habitat for Humanity’s code of conduct.

The actual salary offered for this role will be based on a variety of factors, including location, internal equity and the candidate’s qualifications and professional experience. HFHI offers a competitive, comprehensive benefits package that varies by country and typically includes vacation leave, sick leave, personal days, health insurance options, retirement plan contributions and life insurance. For work locations in the US, the hiring range for this position is $197,030-$231,800.