Guest Experience Expert: PM Front Desk
- This is a 3pm-11pm position. Must be available on Weekends
- Greeting and Check-In: Welcome guests, clients, or customers in a friendly and professional manner. Assist with the check-in process, verify reservations, and provide necessary information about the facility's services, amenities, and policies.
- Check-Out and Payment Processing: Handle check-out procedures, process payments, and issue invoices or receipts as needed. Ensure accuracy in billing and resolve any payment-related queries.
- Phone and Email Communication: Answer incoming phone calls, direct calls to the appropriate department or person, and provide information or assistance as required. Respond to emails and inquiries promptly and professionally.
- Reservation Management: Manage room or service reservations, cancellations, and modifications. Ensure accurate data entry and maintain an up-to-date reservation system.
- Guest Services: Assist guests with requests such as room changes, additional amenities, directions, and local recommendations. Address and resolve guest complaints or concerns in a timely and courteous manner.
- Administrative Tasks: Perform various administrative duties, including managing mail and packages, maintaining the visitor log, organizing files, and ensuring the front desk area is organized and presentable.
- Security and Access Control: Monitor access to the premises, issue visitor badges or passes, and ensure security protocols are followed. Collaborate with security personnel when necessary.
- Cash Handling: Handle cash transactions accurately and securely. Maintain an organized cash drawer and reconcile transactions at the end of each shift.
- Multi-Tasking: Manage multiple tasks simultaneously, including attending to guests, answering phone calls, handling inquiries, and completing administrative tasks.
- Collaboration: Work closely with other departments such as housekeeping, maintenance, and management to ensure smooth operations and guest satisfaction.
- Emergency Response: Follow established procedures for emergency situations, such as fire alarms or medical emergencies. Provide assistance to guests and staff as needed.
- Health, Dental and Vision Insurances
- Disability Insurances
- Supplemental Life Insurances
- Identity Theft Protection
- Flexible Spending Accounts
- 401(k) Retirement Plan
- Paid Time Off, Vacation and Holidays
- Employee Assistance Program
- AMAZING HOTEL DISCOUNTS to any property in the TPG portfolio and MUCH MORE!
Recommended Jobs
HVAC O&M Specialist
Location: Fulton County Jail, Atlanta Georgia Unleash your potential with the Johnson Controls team! As a global leader in smart, healthy, and sustainable buildings, our mission is to reimagine …
Product Assembler - Paid Weekly!
Are You a Hands-On Problem Solver? Imagine a job where you get paid based on the quality and speed of your work, with no cap on your earnings. You’re the go-to person when it comes to assembling bi…
Outside Sales Representative
Job Description Job Description Do you have a passion for sales and motivating others? Do you have experience in relationship building and growing business? Are you looking for a value sale, …
Remote Property & Casualty/Personal Lines Sales Agent-Uncapped Bonus
Job Description Job Description Permanent Placement- Hybrid Opportunity UNCAPPED COMMISSION!! Hybrid Property & Casualty/Personal Lines position Must be a current licensed Producer M…
General Laborer
Job Description Job Description We are seeking a Gutter Installer to become a part of our team! You will assist with the installation and repair of various machinery and equipment. Responsibil…
Area Sales Director (Medical Device)
Company Description An established and highly respected medical device company is seeking a proven sales leader to oversee one of its most successful and profitable regions in the Southeast. …