IT Help Desk Specialist

Job Description

Job Description

Do you ever wish you could put your IT skills to work in an environment where responsiveness, service, and continuous learning are truly valued? At Moore Colson, we’re looking for an IT Help Desk Specialist to join our team, where you’ll play a key role in keeping our systems running smoothly and our accounting professionals supported every day.

In this role, you’ll provide both hands-on and remote support across a wide range of hardware, software, and systems, helping troubleshoot issues and ensure a seamless technology experience for end users. You’ll gain exposure to core infrastructure, contribute to system improvements, and build your technical expertise in a collaborative, fast-paced environment. If you’re a hands-on problem solver, a quick learner, and someone who takes pride in delivering exceptional customer service, you’ll thrive within our award-winning culture and team-oriented environment.

• Troubleshoot technical issues both in person and remotely (phone or remote access tools)
• Troubleshoot/setup wireless devices (Smart phones, Tablets, WAPs etc.)
• Troubleshoot network printers and copiers
• Work with 3rd party vendors to escalate and resolve more complex issues
• Set up and secure new user desktops and laptops. Rebuild/refresh computers as needed
• Maintain inventory of all equipment, software, and licenses
• Log and track support tickets, maintaining detailed documentation for each ticket
• Ensure assignments and support cases are completed to end user satisfaction, following up with users as appropriate
• Install software, software updates, and patches (OS, Firm specific software)
• Troubleshoot, optimize, and clean computers from viruses and malware
• Assign users and computers to proper groups in Active Directory
• Assist with employee office moves, on-boardings & terminations
• Set up and test user work areas and desks
• Research and recommend procedure and process modifications or improvements
• Assist with IT projects
• Develop employee “How-to” documents. Assist and sometimes lead IT training
• Assist company employees with technical questions and communicate technical information to non-technical people

• Minimum of 2 years’ experience providing IT helpdesk support
• Strong knowledge of Office365 and MS Windows 10/11
• Experience troubleshooting computers and peripherals (copiers, TVs, mobile devices, monitors, etc.)
• Experience working and supporting Office 365, MS Teams and Teams Conference Rooms
• Bachelor’s or associate degree in computer science, Information Systems or similar technical majors (Note: Will consider a non-degreed candidate if current on IT certifications or have relevant help desk experience)
• Strong client-facing interpersonal and communication skills. This will primarily be an end user support role, in a fast-paced environment.
• Experience supporting Android and iOS devices with MDM
• Must be willing to work extended hours and/or respond remotely when needed, to assist with projects and user needs

• Experience staging and setting up end users and computers
• Email delivery and Spam troubleshooting
• Experience working with Active Directory, DNS, DHCP, Print Server, MS Terminal Services etc.
• Experience with Azure Entra ID, Azure AVD, Intune, Defender XDR, and Office 365

Moore Colson is consistently recognized as one of Atlanta’s top accounting firms and a leading workplace locally and nationally. We are regularly ranked by the Atlanta Business Chronicle and Inside Public Accounting for our size, growth, and overall excellence, and we are proud to be recognized as a Top Workplace at both the regional and national level. Most importantly, our clients trust us and enjoy doing business with us. We’re looking for people who share the enthusiasm, passion, and respect for hard work that continues to drive our success.

At Moore Colson, we are a business based on ethics and integrity. We are proud to be an equal opportunity employer, and all qualified applicants will receive consideration for employment.

To be considered for this position, candidates must be legally authorized to work in the United States on a permanent basis. Moore Colson does not sponsor employment visas, including H‑1B or other work authorization

Moore Colson does not accept unsolicited resumes from individual recruiters or third-party recruiting agencies without pre-approval from Moore Colson’s Talent team. Pre-approval is required before any external candidate can be submitted. Moore Colson will not be responsible for fees related to unsolicited resumes and for candidates who are sent directly to our hiring managers.

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.