Manager Trainee Front Office Shift
- Supporting Front Office and Guest Relations daily operations to ensure consistent, high-quality guest experiences.
- Assisting with the welcoming and engagement of VIPs, repeat guests, and special attention guests.
- Supporting the handling of guest feedback, concerns, and service recovery cases with professionalism and empathy.
- Learning to monitor guest satisfaction scores, online reviews, and feedback platforms, and assisting with improvement initiatives.
- Coordinating with Front Office, Club Lounge, Housekeeping, Food & Beverage, and other departments to enhance the guest journey.
- Assisting with maintaining guest profiles, preferences, and loyalty recognition within the hotel systems.
- Participating in coaching, mentoring, and onboarding of Guest Relations and Front Office colleagues under leadership guidance.
- Supporting preparation of reports related to guest feedback, trends, and service quality.
- Learning and ensuring compliance with brand standards, SOPs, and service excellence guidelines.
- Representing the hotel as a brand ambassador, delivering warm, professional, and genuine service at all times.
- Previous experience in Front Office, Guest Relations, or a similar guest-facing hotel role, preferably within a 4- or 5-star environment.
- Strong interpersonal, communication, and interpersonal skills with a willingness to learn leadership responsibilities.
- A guest-focused mindset with basic experience or interest in service recovery and problem solving.
- Fluent in English; additional languages are an advantage.
- Professional appearance, attention to detail, and a positive attitude.
- Basic knowledge or willingness to learn hotel PMS systems and guest satisfaction platforms.
- Ability to work in a fast-paced, guest-focused environment.
- Flexibility to work shifts, weekends, and public holidays.
- A degree or coursework in Hospitality or Hotel Management is preferred but not required.
Recommended Jobs
Veterinarian J764035
Elevate your veterinary career with a role offering up to $160,000 annually – a prime opportunity framed by a supportive environment and advanced facilities. The Hospital Join a team that prides…
Senior Attorney
Modern Family Law is growing, and we are looking for talented attorneys to join our team! We are currently offering a $25,000 signing bonus! Modern Family Law, a rapidly expanding national law …
A&P Technician (Position is eligible for a $2,500 sign on bonus, Restrictions Apply)
POSITION SUMMARY Airframe and Powerplant (A&P) Technician in a commercial MRO setting is responsible for performing comprehensive maintenance, repair, and overhaul services on commercial aircraft …
Physician- Spine Surgeon Fayetteville, GA
Job Description Job Description Description: Orthopaedic Spine Surgeon Opportunity –South Region Resurgens Orthopaedics – Fayetteville, GA Position Overview Resurgens Orthopaedics is …
Psychiatrist Full Time
Psychiatrist | Full Time Serenity Healthcare was founded by a psychiatrist with a simple belief: mental health care should go beyond routine medication management. We deliver evidence-based, ou…
Server Banquet ONC
NULL
AP Clerk / Bookkeeper
AP Clerk / Bookkeeper To Apply Now - email your resume to [email protected] Who: A growing and stable organization in the Cartersville, GA area What: The AP Clerk/B…
Remote College Biology Tutor (Instant Sessions)
An innovative tutoring platform is seeking College Biology Tutors for remote, instant tutoring sessions. You'll support students with immediate help across various platforms, offering flexibility in y…
Internal Medicine Physician MD/DO - Suwanee, Georgia
Internal Medicine / Family Medicine Physician – Adult Primary Care An established adult primary care practice is seeking a Board Certified or Board Eligible Internal Medicine or Family Medicine…
Hospice - RN - PRN
Job Description Job Description Description: Join Life Care Home Health Family! Serving Texas, Florida, Nevada, and Georgia, we provide skilled nursing, therapy, homecare, hospice, palliative ca…