DOAS Senior System Analyst

Job Title: Senior System Analyst

Location: Atlanta, GA (Onsite, Hybrid Schedule)

Job Type: Contract | Full-Time

Start Date: October 20, 2025

End Date: June 30, 2026

Openings: 2

Seeking an experienced Senior System Analyst to join team. This role provides advanced technical expertise, acting as the escalation point for complex IT issues, while also guiding systems analysts and systems administrators. The position is key to supporting end-users, maintaining IT infrastructure, and managing core applications. Key Responsibilities

• Act as escalation resource for resolving complex hardware, software, and network issues.

• Manage and support enterprise IT systems including Office 365, Active Directory, Exchange Server, Windows operating systems, VPN, RDP, and Microsoft Teams softphones.

• Collaborate with third-party vendors to coordinate support for advanced technical issues.

• Recommend, implement, and maintain solutions to improve IT system efficiency and reliability.

• Produce and maintain detailed systems documentation, troubleshooting guides, and process references.

• Support IT service delivery in compliance with policies, security, and agency best practices.

Required Qualifications

• 10+ years of IT experience in a Microsoft enterprise environment.

• Expertise in Office 365, Active Directory, Exchange Server, Windows OS, VPN, RDP, desktop deployment, and Microsoft Teams.

• Experience configuring Windows infrastructure with Group Policy and scripts.

• Strong knowledge of Windows Client/Server in production environments.

• Proficiency with PowerShell scripting for automation and task execution.

• Familiarity with TCP/IP, DNS, DHCP.

• 3+ years of Active Directory Domain Services (AD DS) upgrade, consolidation, or migration.

• 2+ years working with Office/Microsoft 365 (including mail migration).

• 1+ year experience with ADFS or Azure Active Directory with knowledge of SAML 2.0 and cloud SSO providers.

• Strong problem-solving skills and ability to manage escalations independently.

• Experience coordinating with third-party technology vendors.

• Skilled in creating technical documentation.

Preferred Qualifications

• Microsoft certifications (e.g., Windows Server, Office 365, Azure).

• Hands-on experience with AWS infrastructure management or SharePoint support.

• Familiarity with Microsoft Enterprise Mobility Suite / Enterprise Mobility + Security (EM+S).

• Understanding of ITIL best practices and IT service management (ITSM).

• Strong communication skills to explain technical concepts to a non-technical audience.

• Customer-centric mindset with focus on delivering high-quality IT services.

Key Skills

Systems Analysis | Office 365 | Active Directory | Exchange Server | Windows Server/Client | PowerShell | VPN | RDP | Active Directory Federation Services (ADFS) | Azure Active Directory | Cloud SSO | Microsoft Teams | IT Infrastructure | IT Escalation Support