Account Coordinator

Job Description

Job Description

Ideas United is a creative studio built on the power of storytelling. Our progressive model allows our team to take an unconventional approach – by finding and fostering emerging talent, we have built a global talent network of 3,500 storytellers working alongside our in-house creatives. We partner with the best in the business — from trailblazing brands to pioneering universities and nonprofits. Through authentic, story-driven content, we create high-quality videos (from television ads to digital), events, and more. Our clients (partners) have included leading brands such as Disney, Southern Company, The Coca-Cola Company, and PGA TOUR, along with incredible university & nonprofit partners such as Smithsonian Institution, Emory University, Georgia Tech, Georgia State University, University of Cincinnati Health, and many others. We push boundaries — investing in purpose-driven collaborations that create a lasting impact. Together, we lift voices and drive change, amplifying underrepresented perspectives and celebrating the storytellers who shape our world.

We are a team of people with diverse backgrounds, different perspectives, and unique interests. We are committed to creating an inclusive environment where everyone, regardless of race, gender, religion, sexual orientation, age, or disability has equal opportunities to thrive, collaborate, and create.

Click here to learn a bit about our team!

Summary

The Account Coordinator’s core responsibility is to support the Account Management team and help foster strong relationships with clients by delivering great products, and meeting their needs on a day-to-day basis. To be successful in this role you should be highly organized and able to handle multiple tasks for different teams/partners at the same time. Being proactive and eager to work within the team dynamic will be essential traits for this role.

What you'll do:

• Support 5 - 6 accounts across multiple teams, concurrently, developing positive working relationships
• Serve as backup to Account Manager as the day-to-day contact on accounts, providing status updates and reports and relaying all client feedback to the internal team
• Research client business and help identify future opportunities
• Work with other internal departments, namely Project Operations, in order to assist with the progress of all projects
• Ensure timely delivery of all assets

What we'll love about you:

• Bachelor’s degree in communications, marketing or related field
• A minimum of 1 - 3 years of agency or related client-facing experience
• Proficiency with G-Drive, Pipedrive, and Monday.com preferred
• Excellent interpersonal, verbal, and written communication skills
• Organization, ability to multitask, and self-sufficiency are a must
• Ability to function in fast paced deadline driven environment and willingness to work occasional extended hours
• Belief in our mission and purpose

What you'll love about us:

• Competitive salary
• Health, vision, and dental insurance
• Unlimited PTO
• Robust 401k with company-matching
• Flexible working schedule + a hybrid-friendly environment
• Professional growth + internal educational events
• Dog-friendly office

Bonus points:

• Proficiency with G-Drive, Pipedrive, and Monday.com
• Experience in production (video and/or event)

If you require reasonable accommodation in interviewing, completing any employment testing, or otherwise participating in this hiring process, please use our application to indicate any specific inquiries. Only requests related to accommodations will be responded to.

All offers of employment at Ideas United are contingent upon clear results of a background check. Background checks will be conducted on all final candidates.

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.