Volunteer Group Leader

Job Description

Job Description

Who We Are:

The Atlanta Community Food Bank is working to end hunger in our community with the food, people and big ideas needed so that no one worries where their next meal is coming from. Since 1979, we’ve been providing food for a growing network of nonprofit partners – including food pantries, community kitchens, childcare centers, night shelters and senior centers. We currently serve more than 700 partners in 29 counties across metro Atlanta and north Georgia.

Where You’ll Work:

Hunger Action Center / Logistics

About the Role:

The Volunteer Group Leader is responsible to achieve the Hunger Action Center production goals through efficient processes, while providing exemplary customer service to the individuals and groups who volunteer their time to assist the Atlanta Community Food Bank mission. Volunteer Group Leaders are expected to perform hands-on packing, warehouse, inventory management and related administrative tasks. Responsibilities also include training and leading volunteer workers in a warehouse setting, while maintaining the safety of the food supply chain and other compliance initiatives. As this position interacts with the public, Group Leaders have the responsibility to speak in front of groups with an outgoing, encouraging, and positive demeanor.

Applicants must be passionate about helping others and believe in the mission of the Atlanta Community Food Bank – To fight hunger by engaging, educating, and empowering our community. The Volunteer Group Leader reports to the Supervisor, Operations.

What You’ll Do:

Customer Service:

• Checks-in volunteers for their shift; collects waivers and records accurate volunteer data.

• Leads discussions and engage with volunteers on the mission and operation of the Food Bank as well as hunger and poverty issues.

• Ensures the appreciation of volunteers.

• Positively represents the Food Bank to all who encounter the Hunger Action Center.

Packing / Warehousing:

• Ensures that the Hunger Action Center is clean and set up for each shift in a timely manner.

• Trains volunteers in assigned tasks in the Hunger Action Center

• Works hands on to perform packing, warehousing and inventory management tasks with volunteers and team

• Oversees volunteer adherence to personnel and food safety standards.

• Maintains quality control over product being sorted and packed by inspecting product throughout the process, and ensuring all products are accurately coded and stored properly.

• Maintains accurate reports including Floor inventory, inspection/sanitation checklists, disposal reports, temperature records, equipment logs, etc.

• Receives inbound donated products as well as order fulfillment for outbound shipments.

• Performs inventory control and ensures proper rotation of product utilizing “First In, First Out” (FIFO) principles.

Our Inclusive Hiring Process:

At the Atlanta Community Food Bank, we are dedicated to building a diverse and inclusive workplace. We understand that skills can be gained through a variety of experiences – educational and work. Towards that end, our Inclusive Hiring process is grounded in a skills-based hiring approach. That means, we are looking for resumes that demonstrate key transferrable skills that can be applied to our job roles to support both our mission and culture.

Key Competencies we look for in All our Food Bankers are:

• Customer Focus

• Decision Making

• Accountability

• The Ability to Navigate Change

If you’re excited about this role and can clearly demonstrate these and the other skills named below, we encourage you to apply.

What You’ll Need: Skills and Experience your resume should demonstrate:

• Demonstrated experience working in warehousing or packing environment.

• Demonstrated experience interacting with diverse groups of people in a professional manner.

There may be some Physical Demands:

The physical demands and work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• This position works in a typical warehouse setting with varying temperatures.

• This position will require frequent bending, stooping, reaching, climbing, and walking, and there may be extended periods of sitting and/or standing.

• This position would normally have routine opportunities to alter physical position or change eye focus.

• This position requires periodic lifting of up to 40 pounds.

Expectation:

We are committed to providing employees with an environment of mutual respect in which the values of Diversity, Safety, Continuous Improvement, and Hard work are supported and encouraged. We work diligently to engender fairness, responsibility, trustworthiness and teamwork to advance our mission: To fight hunger by engaging, educating, and empowering our community.