Operator Full Time

Considering a career in healthcare?

You CAN make a difference in people's lives!

Be part of a team dedicated to making a significant contribution to the health and well-being of others.

With over 30 years of imaging services experience, Imaging Healthcare Specialists has earned an outstanding reputation for providing the highest quality medical imaging technology, highly specialized expertise and exceptional customer service to physicians and patients. Our experienced staff of doctors, technologists and support personnel are committed to providing the most accurate, safe, timely and caring medical imaging (such as MRI, CT, mammography and x-ray) and interventional radiology services (minimally invasive treatment for diseases and other health conditions like chronic pain).

We are looking for Operators!

Locations with Position Openings: Athens, GA Position Status Options: Full Time

Work Schedule: Monday to Friday 12:30 to 9:00pm EST

Pay : $14.50 to $15.000 depending on experience

Start Date: May 26, 2025

Position Summary: The Operator will act as first point of contact with patients and referring physicians calling inbound to IHS for help with appointments, site information and other details regarding patient care. This will be achieved by performing the following duties:

Contact Center Representative Duties:

• Listen to patient requests and ensure patients are directed to the correct department or Scheduling Queues.
• Manage and update customer data basis regarding alternative spellings, locations, patient demographics and other patient chart related information.
• Identify patient complaints or problems and coordinating with appropriate escalation protocols if not able to deescalate.
• Assist with X-Ray callers, providing information as needed, promoting online Self-Service options and/or assisting in scheduling patients when applicable.
• Assists in Cancelling patient appointments to reduce waste in scheduling queues.
• Perform clerical duties such as typing, standing, updating documents and using all Microsoft Office Applications.
• Ensure that all Bridge courses, Enterprise Excellence exercises and Shine Duties are completed during scheduled time and/or in a timely manner.
• Other responsibilities as directed by supervisor and/or manager.

Qualifications

• Education and/or Experience: High School Diploma or GED
• Language Skills: Ability to read and interpret electronic and printed documents with basic medical terminology such as process instructions, safety rules, and clinical forms. Must possess the ability to effectively present information in one-on-one and small group situations to patients, clients, and other organization employees.
• Reasoning Ability: Ability to apply common sense understanding to carry out interactions with customers, while achieving objectives and outcomes.
• Computer Skills: Understanding and ability to utilize computer applications, phone system and other electronic resources as needed.
• Experience: Call Center or Healthcare setting experience preferred but not required

Join Us for Exciting Career Advantages!

Advance Your Career with Ample Growth Opportunities:

• Embark on a Journey of Lean Development (Enterprise Excellence)
• Nurture Your Leadership Potential with Tailored Development Training

Enjoy Generous Benefits

• 4 Weeks of PTO for Both Part-Time and Full-Time Team Members
• Yearly Compensation Reviews to Recognize Your Contributions
• Comprehensive Healthcare Coverage, Including Medical, Dental, and Vision
• HSA Contribution and 401k Matching for Financial Security

Our company is an Equal Opportunity Employer and ensures its employment decisions comply with principles embodied in Title VII, the Age Discrimination in Employment Act, the Rehabilitation Act of 1973, the Vietnam Veterans Readjustment Assistance Act of 1974, Executive Order 11246, Revised Order Number 4, and applicable state regulations.

Job Type: Full-time

Pay: $14.50 - $15.00 per hour

Expected hours: 40 per week

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• On-the-job training
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift
• Monday to Friday

Work Location: In person