IT Desktop Technician II

Job Description

Job Description

20009 - Technician II
Location: West Point, GA
Company Overview :
Hyundai AutoEver America (HAEA) is the dynamic IT powerhouse behind Hyundai Motor Corporation, a Fortune 500 global leader in the automotive industry. As a key affiliate, we provide cutting-edge IT services and support to top brands including Kia, Genesis, Hyundai Translead, Hyundai Mobis, Hyundai Capital, and Glovis.
HAEA offers a truly global and collaborative environment. Here, you’ll drive innovation, boost operational efficiency, and help shape the future of mobility for the Hyundai Motor Group.
At HAEA, we understand that IT is the cornerstone of today’s fast-evolving digital world. By uniting all IT resources under one roof, we deliver consistent, top-quality solutions while serving as the crucial information link between Hyundai’s Global Headquarters and North American operations.
If you’re passionate about technology and eager to make a real impact at a world-class company, Hyundai AutoEver America is the place to grow your career. Join us and be part of the transformation that’s driving the future of automotive innovation.
Website:

Role Overview:
The MES (Manufacturing Execution Systems) Analyst supports the reliability, performance, and continuous operation of MES computer systems within a manufacturing environment. This role is responsible for monitoring system health, responding to production and maintenance issues, and maintaining hardware and software across the plant floor and control room. The Analyst works collaboratively with internal teams to diagnose and resolve issues, supports system installations and upgrades, and ensures minimal disruption to production through timely troubleshooting and escalation when necessary. The position requires flexibility, including overtime and holiday support, to meet operational demands.
Key Responsibilities

• Monitor, troubleshoot, and respond to MES system issues, including handling phone and radio communications from production and maintenance teams.
• Perform routine system checks and complete periodic maintenance checklists to ensure optimal system performance and uptime.
• Diagnose, repair, reconfigure, and replace hardware components such as computers, scanners, and printers across the facility.
• Collaborate with MES team members and escalate complex issues when required to ensure timely resolution and minimal production impact.
• Support installation, maintenance, and modification of MES systems, including network cabling, equipment setup, and system upgrades, while working across both control room and plant floor environments.

Basic Qualifications

• High school diploma (or equivalent) and at least 2+ years of IT experience
• Strong troubleshooting skills across computer hardware and software
• Proficiency with Windows OS, Microsoft Office (Word, Excel), and web browsers
• Experience building, imaging, or installing Windows on computers
• Ability to think analytically and follow written and verbal instructions
• Strong teamwork skills with the ability to interact positively with customers and colleagues
• Willingness and ability to work rotating shifts (morning, afternoon, graveyard)

Preferred Qualifications

• CompTIA A+ certification
• Prior experience in a help desk or technical support role
• Exposure to phone-based customer support environments
• Familiarity with standard IT ticketing systems or support workflows

Availability

• Work Schedule: Scheduled hours may vary and are determined based on business and operational requirements within a three‑shift operation.
• Willingness and ability to work rotating shifts (morning, afternoon, graveyard)

Physical Requirements
This position may involve routine movement throughout the facility and hands‑on interaction with IT equipment in order to support users and perform installations. Reasonable accommodations may be made in accordance with applicable law.

• Mobility: Ability to move between departments and work areas to provide desk‑side support and equipment setup.
• Equipment Handling: Ability to handle, transport, and install standard IT hardware such as computers, monitors, and printers.
• Positioning: Ability to perform job‑related tasks that may require bending, reaching, or accessing areas such as under desks to connect or install equipment.

Salary range: $23.00 - $30.00 an hour PLUS overtime
In addition to a competitive salary, this position offers a fantastic benefits package that includes comprehensive medical/dental coverage, generous PTO, education assistance, and annual merit increase eligibility in a growth-focused work environment.

Team Culture:
The MES Analyst team operates in a fast-paced, production-critical environment where collaboration, responsiveness, and accountability are essential. Team members work closely across functions to ensure system uptime and support manufacturing operations, emphasizing clear communication, problem-solving, and adaptability across rotating shifts.

• Highly Collaborative Environment: Team members work closely with production, maintenance, and IT teams to resolve issues quickly and keep operations running smoothly.
• Hands-On & Problem-Solving Focused: The team thrives on troubleshooting real-time challenges and taking a proactive approach to system reliability.
• Communication-Driven: Clear, timely communication via phone, radio, and team coordination is critical to success in a production setting.
• Flexible & Supportive Team Mindset: Team members support each other across rotating shifts, including overtime and holidays, to ensure continuous coverage and minimal downtime.

Our Company adheres to the equal employment opportunity guidelines set forth by federal, state and local laws. The information requested on this form is sought in good faith and will not be used to discriminate against the applicant based on race, religion or creed, color, national origin, ancestry, physical disability, mental disability, medical condition, genetic characteristics, marital status, sex or gender (which includes pregnancy, childbirth, or related circumstances), gender identity, gender expression, age, citizenship, sexual orientation, family care or medical leave status, military and veteran status, political affiliation, or any other characteristic protected by federal, state and local laws.

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