Customer Service Representative - State Farm Agent Team Member
Job Description
Job Description
Join a local State Farm agency where your career can grow as fast as your ambition. As a Customer Service Representative, youll support customers with everyday insurance needs and play a key role in helping the agency reach its goals. This entry-level position is perfect for someone who wants a long-term career path in the insurance industry. Youll gain hands-on experience, build valuable skills, and advance into licensed roles as you grow.
RESPONSIBILITIES
- Provide friendly, professional service to customers by phone, email, and in-office
- Process policy changes, billing questions, and general service requests
- Assist customers through claims with clarity and care
- Identify customer needs and recommend additional coverage options
- Support agency sales goals through cross-selling, upselling, and proactive outreach
- Maintain accurate records and follow State Farm procedures
- Contribute to a positive, energetic, team-focused office environment
COMPENSATION & INCENTIVES
- Competitive hourly pay
- Monthly bonus opportunities tied to sales and performance
- Incentives for meeting individual and team goals
- Career advancement pathways into licensed positions and higher-earning roles
- Professional development and ongoing skill-building
BENEFITS
- Competitive salary
- Opportunity for advancement
- Paid time off
- Signing bonus
- Training & development
- Dental insurance
- Vision insurance
QUALIFICATIONS
- Ability to obtain required insurance licenses (Property & Casualty; Life & Health a plus)
- Bilingual English/Spanish a plus!
- Strong communication and customer service skills
- Comfortable learning new systems and working in a fast-paced environment
- Motivated by goals, growth, and earning potential
- Reliable, organized, and team-oriented
- Customer service experience helpful but not required
Compensacin: $30,000.00 - $40,000.00 per year
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