Customer Service Representative - State Farm Agent Team Member

Celiann Ojeda de Young - State Farm Agency
Riverdale, GA

Job Description

Job Description

Join a local State Farm agency where your career can grow as fast as your ambition. As a Customer Service Representative, youll support customers with everyday insurance needs and play a key role in helping the agency reach its goals. This entry-level position is perfect for someone who wants a long-term career path in the insurance industry. Youll gain hands-on experience, build valuable skills, and advance into licensed roles as you grow.

RESPONSIBILITIES

  • Provide friendly, professional service to customers by phone, email, and in-office
  • Process policy changes, billing questions, and general service requests
  • Assist customers through claims with clarity and care
  • Identify customer needs and recommend additional coverage options
  • Support agency sales goals through cross-selling, upselling, and proactive outreach
  • Maintain accurate records and follow State Farm procedures
  • Contribute to a positive, energetic, team-focused office environment

COMPENSATION & INCENTIVES

  • Competitive hourly pay
  • Monthly bonus opportunities tied to sales and performance
  • Incentives for meeting individual and team goals
  • Career advancement pathways into licensed positions and higher-earning roles
  • Professional development and ongoing skill-building

BENEFITS

  • Competitive salary
  • Opportunity for advancement
  • Paid time off
  • Signing bonus
  • Training & development
  • Dental insurance
  • Vision insurance

QUALIFICATIONS

  • Ability to obtain required insurance licenses (Property & Casualty; Life & Health a plus)
  • Bilingual English/Spanish a plus!
  • Strong communication and customer service skills
  • Comfortable learning new systems and working in a fast-paced environment
  • Motivated by goals, growth, and earning potential
  • Reliable, organized, and team-oriented
  • Customer service experience helpful but not required

Compensacin: $30,000.00 - $40,000.00 per year

Posted 2026-05-17

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