Senior Manager, Hotel Experience & Engagement
- Owns the Hotel Product Experience & Engagement Strategy and Plan for specific products, defining enablement approach and channel strategy.
- Partners with Product Marketing and Adoption to define communications plan for hotel colleague enablement for product launch, product enhancements and product retirements.
- Owns all hotel engagement points regarding a product launch.
- Defines engagement measurement strategy to create a metric based approach to inform modifications to the enablement approach.
- Owns hotel colleague training strategy and often designs training to support on the job education.
- Partners with the support organization to reduce ticket volume regarding user knowledge for a particular product.
- May own in-app messaging dependent on product.
- Leverages AI to increase effectiveness of work, creating efficiencies and productivity.
- Foster a culture of partnership, transparency, and accountability while operating in a new and evolving organizational model.
- Partners with Product, Product Marketing & Adoption to understand product roadmap and define Enablement Strategy and Plan.
- Leverages insight from Business Partnerships & Deployment, Support, Operational and Product partners to influence enablement approach.
- Enterprise product experience strategy and plan for product launches.
- Product enablement and engagement strategy, plan and delivery.
- Pilot and General Availability launch communications and training approach.
- Product enablement and engagement measurement and modification to approach.
- Product roadmap timing, relevant to pilot and launch communications and training approach.
- Deployment strategies aligned to launch plans.
- All hotel facing assets relevant to product.
- Authority to delay or escalate launches or launch plans that do not meet hotel readiness standards.
- Proven experience in product management, project management, product launch, change management or enablement within a digital or technology-driven environment.
- Experience driving change or adoption at scale.
- Demonstrated success influencing leaders and navigating a matrixed organization.
- Strong stakeholder management skills, including comfort navigating ambiguity, resistance and competing priorities.
- Ability to balance strategic thinking with hands-on execution.
- Data informed decision maker with experience defining success metrics and using insights to drive action.
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