Service Supervisor

Job Description

Job Description

​​​​​​Quest Group Executive Search is on the hunt for a Service Supervisor for one of our highly respected fast growing client!

• The Area Supervisor is responsible for overseeing the day-to-day operations and management of service technicians assigned to routes within a designated area.
• This role involves managing multiple routes, ensuring efficient service delivery, and maintaining high levels of customer satisfaction.
• The Area Supervisor will directly report to the Service Manager and work closely with Service Technicians to ensure that all work orders are completed accurately and promptly.

Key Responsibilities:

• Oversee the operational performance of multiple routes and approximately 300 locations and all machines per location.
• Manage and direct the activities of service technicians within the designated area.
• Monitor and evaluate the performance of technicians, providing guidance, training, and feedback to improve service.
• Ensure that late, priority, and/or complex work orders are addressed promptly.
• Ensure compliance with all company policies, safety standards, and regulatory requirements.
• Foster strong relationships with location owners and customers, ensuring high levels of satisfaction and addressing any concerns or issues promptly.
• Collaborate with the Service Manager to implement strategies for operational improvement and efficiency.
• Prepare and submit reports on area performance, including service completion rates, customer feedback, and technician productivity.

Qualifications:

• Proven experience in a supervisory or management role, preferably within the service or amusement industry.
• Strong leadership and team management skills.
• Excellent communication and interpersonal skills.
• Ability to solve problems effectively and handle complex work orders.
• Knowledge of maintenance procedures and equipment for coin-operated amusement machines is a plus.
• Valid driver's license, Clean MVR, and ability to travel between locations as needed
• Will have 6-10 direct reports (Techs)
• Will need technical abilities as they will work along side the technicians
• Company car and gas card
• COAM or casino experience a huge plus!