Store Manager
Job Description
Job Description
Primary Responsibilities:
Recruits, trains, supervises, and develops staff.
- Ensures accurate and timely timecard management for both self and staff.
- Upholds dress code standards for both self and staff.
- Uses provided company tools and processes to document the performance of staff.
- Models integrity to staff and treats others with respect.
Oversees day-to-day retail operations:
- Create store plan and schedules within labor budget.
- Resolves customer issues quickly and delivers appropriate solutions to make customers happy.
- Manages proper retail inventory levels and ensures the store is visually appealing and well-organized.
- Responsible for cash variance for both sales and petty cash.
Maintains exceptional quality of all products:
- Utilizes FIFO guidelines to reduce waste.
- Maintains store cleanliness and appearance.
- Uses operational tools to ensure completion of opening and closing duties.
- Ensures compliance with health and safety regulations.
- Provides meaningful feedback for the DM with suggestions for improvement.
Focuses on Company Engagement:
- Engages in monthly promotional goals.
- Asks questions if something is unclear and seeks out opportunities to learn.
- Completes all required employee training.
Sales Focus and Transaction Growth
- Sets sales goals, monitors sales performance, implements promotions, and enhances customer satisfaction and loyalty.
- Increases transactions for both bakery and retail products.
- Coaches employees on sales techniques.
- Ensures employees adhere to sample schedules.
Requirements:
- High school diploma or GED
- ServSafe Certification within 60 days of hire or promotion
- Prior retail experience
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