EVOS Service Operations Manager

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Benefit Information:

ABM offers a comprehensive benefits package. For information about ABM's benefits, visit ABM 2024 Employee Benefits | Staff and Management Team Members .

ABM Industries is a leading provider of eMobility technologies. We are committed to promoting sustainable transportation solutions and enhancing the electric vehicle charging customer experience.

As a EVOS Software Support Administrator, you will play a crucial role in ensuring the seamless operation of our electric vehicle charging management software. You will be responsible for providing technical support to clients and internal teams, assisting with new client implementations, troubleshooting operations issues, and contributing to the overall success of our eMobility software solutions.

Key Responsibilities:

EVOS System Setup: Set up the environment for our EVOS clients including all optional application options to ensure the customer's site is operating correctly.

Product Implementation: Collaborate with cross-functional teams to ensure smooth implementation of the EV charging software for our clients, including coordinating with developers, testers, and stakeholders involved in the charging infrastructure.

Product Support: Provide technical support to end-users of the electric vehicle charging software, troubleshoot issues, and resolve software-related problems in a timely manner.

Product Training: Conduct training sessions to educate end-users, such as charging station operators and maintenance personnel, on the features, functionalities, and best practices of the EV charging software.

Product Enhancement: Collect and analyze user feedback to identify areas for improvement in the EV charging software and work with the development team to implement enhancements that optimize the charging experience and user satisfaction.

Product Security: Working with our InfoSec team, ensure the security and integrity of the EV charging software by implementing appropriate access controls, monitoring systems, and security measures to protect the charging infrastructure and user data.

Product Compliance: Stay up-to-date with relevant industry standards, regulations, and best practices in the electric vehicle charging industry to ensure the EV charging software adheres to compliance requirements, such as ISO 15118 or OCPP.

Product Evaluation: Conduct regular evaluations of the EV charging software to assess its performance, usability, and user satisfaction, and provide recommendations for improvements based on data analysis and customer feedback.

Qualifications:

Bachelor's degree in Computer Science, Software Engineering, or a related field.

Proven experience in software technical support and administration, specifically in the electric vehicle charging industry.

Excellent communication and interpersonal skills, with the ability to collaborate effectively with cross-functional teams and stakeholders in the electric vehicle charging industry.

Detail-oriented with exceptional organizational and time management skills to handle multiple projects and priorities simultaneously.

Solid problem-solving and troubleshooting abilities in the context of electric vehicle charging software.

Knowledge of industry standards and compliance regulations related to electric vehicle charging software, such as ISO 15118, OCPP, or other relevant protocols.

Experience in conducting product training sessions or workshops

Ability to work independently and thrive in a fast-paced environment with a strong customer focus.

ABM (NYSE: ABM) is one of the world's largest providers of facility services and solutions. A driving force for a cleaner, healthier, and more sustainable world, ABM provides essential services and forward-looking performance solutions that improve the spaces and places that matter most. From curbside to rooftop, ABM's comprehensive services include janitorial, engineering, parking, electrical and lighting, energy and electric vehicle charging infrastructure, HVAC and mechanical, landscape and turf, and mission critical solutions. ABM serves a wide range of industries - from commercial office buildings to universities, airports, hospitals, data centers, manufacturing plants and distribution centers, entertainment venues and more. Founded in 1909, ABM serves over 20,000 clients, with annualized revenue approaching $8 billion and more than 100,000 team members in 350+ offices throughout the United States, United Kingdom, Republic of Ireland, and other international locations. For more information, visit ABM is proud to be an Equal Opportunity Employer qualified applicants without regard race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran or any other protected factor under federal, state, or local law. ABM is committed to working with and providing reasonable accommodation to individuals with disabilities. If you have a disability and need assistance in completing the employment application, please call 888-328-8606. We will provide you with assistance and make a determination on your request for reasonable accommodation on a case-by-case basis. ABM participates in the U.S. Department of Homeland Security E-Verify program. E-Verify is an internet-based system used to electronically confirm employment eligibility. ABM is a military-friendly company proudly employing thousands of men and women who have served in the U.S. military. With ABM, you'll have access to a world-class training program and ample opportunities to use the skills you developed while serving our country. Whether you're looking for a frontline or professional position, you can find post-military career opportunities across ABM. ABM directs all applicants to apply at ABM does not accept unsolicited resumes.