Front Office Manager

Job Description

Job Description

Prestige Staffing is searching for a Front Office Manager for a direct hire role with excellent benefits. The Manager oversees daily front desk and call center operations while actively supporting the team. This is a working manager role, spending at least 50% of the time assisting with check in/out, scheduling, and phone coverage. The ideal candidate is someone who has a high attention to detail and wants to get to know the patients in the office.

Details:

• Full-time Monday - Friday 7:15am - 4:15pm
• Onsite daily in the Sandy Springs area of Atlanta
• Manage a team of 15 employees
• Reports to the Practice Manager and the managing physician
• Pay is $70-80K based on experience
• Excellent benefit package

Requirements:

• Must have worked in primary care, internal medicine, family practice or urgent care within the last 7 years
• High school diploma or equivalent required; associate or bachelor’s degree preferred.
• 5+ years of medical front office experience
• 2 years in a lead or supervisory role managing the front office
• Strong leadership, communication, and organizational skills
• Epic experience required
• Knowledge of insurance verification, patient billing, and scheduling workflows.
• Ability to multitask in a fast-paced environment while maintaining accuracy and professionalism.
• Excellent problem-solving and team-building abilities.
• Desire to get to know the patients in the office and work side by side with staff to train on the desk and help out

Key Responsibilities

• Manage and support front office and call center staff, including scheduling, training, hiring, and performance coaching
• Lead by example by assisting with patient check in/out, scheduling, insurance verification, and payment collection
• Answer inbound calls and make outbound patient calls as needed
• Ensure high standards of patient service, professionalism, and confidentiality
• Serve as the first point of escalation for patient concerns or scheduling issues
• Coordinate with clinical, billing, and leadership teams to ensure smooth operations
• Manage provider schedules in Epic, including templates, blocks, and preferences
• Review time off requests and adjust coverage to meet operational needs
• Review daily deposits, reconciliations, and performance reports
• Ensure compliance with HIPAA, OSHA, and practice policies

Apply today for immediate consideration.

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