Technical Support Specialist
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Responsibilities of the Technical Support Specialist:
- Provide technical support to end users within the organization
- Test emerging new technologies and train end users on these technologies
- Working hands on with network troubleshooting and issue resolution
- Implement best practices for IT service management
- Diagnose and resolve software and hardware issues
- 2+ years experience with hands on technical support
- Extensive experience providing trouble shooting skills remotely, in person, and via the phone
- Strong telecom experience
- Work within an SLA driven incident management workflow
- Experience troubleshooting hardware, software, and peripheral equipment
Whats In It for You?
- Join a flexible, friendly, laid back work environment
- Enjoy extremely competitive compensation and benefits package
- Enjoy true work/life balance
- Join an extremely secure organization that offers job stability
- Advance your career by joining an organization that believes in promoting from within
Why IDR?
- 25+ Years of Proven Industry Experience in 4 major market
- Employee Stock Ownership Program
- Medical, Dental, Vision, and Life Insurance
- ClearlyRated's Best of Staffing® Client and Talent Award winner 12 years in a row
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