Member Solutions Specialist

Job Description

Job Description

MidSouth Community Federal Credit Union is seeking to hire a talented individual who is driven by the desire to serve others in our Member Solutions Department.

Who Are We?

As the oldest locally-owned financial institution in Middle Georgia, MidSouth Community Federal Credit Union focuses on its members each day -- both external and internal. All team members recognize the importance of Helping People Afford Life and it is at the heart of what we do.

A Day In the Life as a Member Solutions Specialist

The primary role of a Member Solutions Specialist at MidSouth Community FCU is to preserve the credit union's assets by controlling delinquent loan accounts, collecting delinquent loan payments and/or recovering collateral while maintaining goodwill with the members.

The Member Solutions Department is a small team directly led by the Member Solutions Manager and housed at our Lasseter branch in Macon, GA. This department is a busy environment that contacts delinquent accounts by phone and mail, then takes the appropriate action to bring current. As a Member Solutions Specialist, you would analyze financial situations of delinquent borrowers and potentially make recommendations to repossess when other arrangements are unsuccessful. You would also inform management of trends in loan underwriting that contribute to delinquent/charged-off loans.

What Are We Looking For?

If you have worked in a collections department or otherwise in a financial institution that requires a high level of accuracy and attention to detail, this position may be perfect for you! It's also important to be courteous, compassionate, and empathetic.

In an ever-changing world of banking, we are looking for someone who is adaptable to change and willing to see a task through from beginning to end. Additionally, we are looking for a person who is able to effectively balance priorities, while maintaining a level of high professionalism and courtesy to all members.

Experience: One year to three years of similar or related experience.

Education: A high school education or GED.

Interpersonal Skills: A significant level of trust and diplomacy is required, in addition to normal courtesy and tact. Work involves extensive personal contact with others and/or is usually of a personal or sensitive nature. Outside contacts become important and fostering sound relationships with other entities becomes necessary.

How is the Work Schedule?

The Member Solutions Specialist position is a full-time role, working 40 hours weekly.

Starting Pay: $20.28 - $25.34/ hour

Are You Ready to Join Our Team?

Our recruiting cycle includes reviewing all applications, conducting phone interviews, and conducting face-to-face interviews. Once we review your application and resume, you will be contacted by phone if you are selected to move forward in our hiring process.

We will reach out to every applicant once the position is filled to inform you of the status of the position.

Note: This position has been posted for both internal and external applicants - meaning that current employees are eligible for this opportunity as well. If this position is filled internally, all external applicants will be notified stating that fact.

Additional Notes

This position description is not all inclusive. The person hired for this role will be required to perform other duties as deemed necessary.

All external employment offers are subject to the satisfactory completion of reference, credit, drug, alcohol, and background checks.

POSTED 07/29/2025