Front Desk Agent

Job Description

Job Description

**Job Summary:**
The Front Desk Agent at Unicoi State Park & Lodge is responsible for providing excellent customer service to guests during the check-in and check-out process, handling phone inquiries, assisting with special guest requests, and upholding established policies and procedures.

**Responsibilities:**
- Manage guest registration and room assignments, accommodating special requests whenever possible.
- Understand and adhere to hotel credit and check cashing policies.
- Demonstrate knowledge of hotel property, staff, services, and operating hours.
- Efficiently handle guest check-ins and check-outs in a friendly and professional manner.
- Develop a good understanding of room locations, types, and effective room selling strategies.
- Follow cash handling procedures and hotel rate policies.
- Handle reservations, including same-day bookings, cancellations, and walk-in procedures.
- Adhere to Lodge policies, grooming standards, safety rules, and procedures.
- Maintain positive working relationships with colleagues to ensure a harmonious work environment.
- Be flexible with work schedules to accommodate the Lodge's 24/7 operation.
- Fulfill reasonable requests from management as needed.

**Qualifications:**
- Associate's degree or equivalent from a two-year college or technical school; or six months to one year of related experience and/or training; or a suitable combination of education and experience.
- Ability to read and understand instructions, as well as communicate effectively with guests and colleagues.
- Proficiency in basic math skills, including calculations and data interpretation.
- Strong reasoning abilities to solve problems effectively.
- Working knowledge of computer systems and point of sale operations.

**Other Skills and Abilities:**
- Ability to perform all duties efficiently according to company policies.
- Maintain positive working relationships with colleagues.
- Willingness to adjust work schedules to meet business demands.
- Capability to fulfill reasonable requests from management.