STEGO, Inc

Job Description

Job Description

STEGO, Inc. is looking to fill the unique developmental position of Customer Stakeholder Advocate. This unique position requires strong communication skills, a focus on time management and prioritization, an eagerness to learn and the willingness to support where needed. The ideal candidate must be a TEAM player with a Can-do attitude and have strong organizational skills. STEGO, Inc. places a premium on customer service and sees everyone we interact with as a stakeholder. Whether we’re talking about end-customers, channel partners, suppliers or even members of our team, they are all key stakeholders in our mission for customer service excellence. In the near term the successful candidate will serve as an individual contributor and focus on customer service duties and inside sales support. As the successful individual progress in these areas, the goal is for the role to develop into more of the office manager and the primary advocate for all STEGO, Inc.’s stakeholder needs. The office manager role will include expanded responsibility over time. The position is responsible for maintaining office systems, customer service which includes accurate sales order data entry, invoicing, e-mail, and phone communication with customers, and well as other administrative duties as outlined below.

Job responsibilities include but are not limited to:

• Entering, processing and follow-up of sales orders, including invoicing
• Effective communication with customers relative to sales orders and other needs
• Inventory forecasting and purchasing
• Receiving and re-directing of phone calls
• Offering administrative support to other office staff
• Assisting with other Receivables and Administrative projects
• Assisting with reports generated by use of the accounting system/ERP
• Operating and maintaining office equipment and supplies
• Communication with parent company
• Communication and co-operation with other employees for successful completion of these tasks
• Help to improve processes and efficiencies related to these tasks

Job Requirements:

• Extensive customer service experience
• Bachelor’s degree (business preferred) or 2-year associate degree with office manager or equivalent experience
• Team player with positive energy
• The right candidate will have strong verbal and written communication as well as Microsoft Office experience.
• Some of these responsibilities and duties will require close communication and co-operation with executive management or other members of staff. Position reports directly to the Director of Operations and Customer Service. Given that this is a developmental role for customer service/office manager, the ideal candidate would live in close proximity to the office (North Cobb/Kennesaw area).

Why Join Us?

We began in 1980 (quickly approaching half-century) with a commitment to exceptional customer service. This is the foundation a of everything we do at STEGO, Inc. STEGO’s thermal management technology is recognized world-wide in our industrial technology. Our thermal management products are German-engineered and second to none when it comes to innovation and quality. We are a family-owned global technology business with a unique balance of family values and corporate structure, to give the best of both worlds! Whether you are interested in working for a global technology company, a high-energy quality team, a great place to start or grow your career, we have an array of opportunities. From customer service, operations, sales, key-account management, digital marketing, accounting, and more - We are looking for energetic team-players to join our awesome team.

We offer excellent healthcare benefits, industry leading time-off and 401k matching up to 4%

Featured benefits

Medical insurance

Vision insurance

Dental insurance

401(k)