HR Systems Project Manager

itle: HR Systems Project Manager

Location: REMOTE (Candidate must be in EST time zone)

Duration: Full Time

Someone with SuccessFactors + Salesforce or ServiceNow + HRIS functional experience + requirements analysis.

Role Overview

We are seeking an HR Systems Project Manager to support a complex ecosystem of HR systems and applications. This role operates at the intersection of HR, Operations, and Technology , managing the intake, analysis, and delivery of HR system incidents, enhancements, and initiatives.

The environment includes core HR platforms such as SuccessFactors and JDE , alongside multiple custom-built applications supporting operational workflows. This role requires strong analytical ability, comfort working with ambiguity, and the ability to translate business needs into clear functional requirements.

Key Responsibilities

Intake & Requirements Analysis

• Manage a high-volume intake queue of HR system incidents, defects, and enhancement requests.
• Analyze ambiguous or incomplete tickets to determine business needs and impact.
• Collaborate with operations teams (including offshore teams) to clarify requirements.
• Translate requests into functional documentation such as user stories or lightweight BRDs.

Program & Delivery Management

• Act as a delivery lead for HR systems initiatives in environments with limited formal IT ownership.
• Maintain visibility across large backlogs and prioritize workstreams.
• Track progress, risks, and dependencies across concurrent initiatives.
• Ensure organized delivery within a complex and legacy-heavy technology landscape.

Project & Enhancement Leadership

• Lead HR system initiatives end-to-end from discovery through implementation.
• Support projects related to:
  • Crew onboarding
  • Recruiting systems
  • Operational workflows
  • Travel and credentialing processes
• Coordinate integrations between HR systems, digital platforms, and middleware.

Qualifications

Required

• Experience in HR systems delivery, HRIS analysis, or project/program management
• Knowledge of SuccessFactors or similar HRIS platforms
• Experience with ERP systems such as JDE, Oracle, or Workday
• Strong ability to analyze unclear requirements and translate them into functional solutions
• Experience working with distributed or offshore teams
• Strong organizational and prioritization skills

Preferred

• Experience with Salesforce case management
• Experience with ServiceNow or Jira
• Background supporting HR transformation or HR system migrations