Senior Project Manager

Job Description

Job Description

Job Title: Senior Project Manager Location: Atlanta, GA | Department: Operations | Reports To: Director of OperationsPosition Overview:United Gaming is seeking a highly capable and organized Senior Project Manager to lead several key projects across our portfolio of locations. This role will initially focus on a COAM system upgrade and evolve in scope to manage other high-impact projects over time. The ideal candidate will excel at vendor coordination, cross-departmental collaboration, and executive-level communication.Key Responsibilities:

• Lead and manage the full implementation of the AXES Virtual Kiosk Card System.
• Own and maintain the vendor relationship with AXES, including contract fulfillment, support coordination, and issue resolution.
• Manage relationships with hardware and software vendors.
• Serve as primary liaison between Operations Director and all internal/external stakeholders.
• Coordinate project deliverables across service, dispatch, IT, and warehouse teams.
• Track project milestones and escalate delays, dependencies, or blockers proactively.
• Prepare and deliver status reports, executive updates, and stakeholder briefings.
• Maintain centralized documentation and project plans, ensuring clarity and alignment.
• Provide operational guidance to the service department to ensure production goals.
• Manage project budget, meeting goals and advising on budget requirements.
• Evaluate and report on project impact on location-level revenue, identifying trends and insights, and coordinating operational response.

Qualifications:

• Bachelor’s degree in business, project management, or related field.
• 5+ years of project management experience, preferably in operations or technical deployment environments.
• Strong background in vendor relationship management.
• Experience working with cross-functional teams and communicating with executive stakeholders.
• Highly organized, with proven ability to manage multiple concurrent projects.
• Strong analytical skills, including the ability to evaluate project impact on location-level revenue and performance with ROI considerations.
• Experience managing project budgets and financial tracking.
• Excellent written and verbal communication skills.

Schedule & Work Environment:Full-time position based in Atlanta, GA with occasional travel to vendor sites or UG locations as needed.
Standard Monday–Friday work week with occasional after-hours support for milestone rollouts.
Fast-paced, collaborative environment requiring adaptability and proactive communication.

United Gaming is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations, and ordinances.

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