Maître D’ / Reservations & Group Dining Coordinator

Aria | Atlanta, GA

Full-Time | $28–$30/hour DOE

Aria, one of Atlanta’s most respected fine dining restaurants, is seeking a polished, experienced Maître D’ / Reservations & Group Dining Coordinator to join our front-of-house team.

This is not an entry-level host position. The right candidate is a true hospitality professional with a strong understanding of fine dining service, excellent communication skills, and the ability to manage the front door with warmth, precision, confidence, and grace.

The Maître D’ plays a central role in shaping the guest experience from the first point of contact through the end of dinner. This person oversees the reservation book, manages pacing and seating strategy, welcomes guests, recognizes regulars and VIPs, maintains thoughtful guest notes and preferences, and works closely with leadership to ensure each service feels smooth, organized, and deeply hospitable.

This role also includes managing group dining reservations and private event coordination, including responding to inquiries, communicating menu and event details, following up with guests, and guiding larger reservations from initial inquiry through final confirmation.

Aria is a dinner-only restaurant with a long-standing reputation for modern American cuisine, thoughtful hospitality, and an award-winning wine program. Our team works with care, discipline, and genuine hospitality, and we are looking for someone who shares that standard.

Responsibilities

• Manage the reservation book with close attention to pacing, table flow, guest preferences, and service standards

• Lead the arrival experience with warmth, polish, and professionalism

• Recognize regular guests, VIPs, special occasions, and important reservation notes

• Touch tables throughout service and remain actively present in the dining room

• Communicate clearly with servers, sommeliers, managers, and the kitchen to support a seamless service

• Maintain accurate guest profiles, preference notes, VIP details, and reservation records

• Handle reservation confirmations, waitlist management, shift notes, and service reports

• Respond to guest emails and phone calls with professionalism, warmth, and attention to detail

• Manage group dining inquiries, follow-up communication, agreements, event details, and booking logistics

• Offer thoughtful basic guidance to guests regarding the menu, dining experience, tasting menu, wine program, and reservation policies

• Work alongside leadership to resolve guest concerns and protect the quality of the guest experience

• Support a culture of excellence, accountability, hospitality, and teamwork

Qualifications

• Minimum 2 years of true fine dining or luxury hospitality experience required

• Prior Maître D’, lead host, reservations leadership, guest relations, or similar hospitality experience strongly preferred

• Strong OpenTable experience required

• Excellent written and verbal communication skills

• Polished, professional presence with a warm and gracious approach to hospitality

• Strong organizational skills and exceptional attention to detail

• Ability to manage multiple priorities in a fast-paced, high-expectation environment

• Comfortable remaining physically active throughout service and engaged throughout the dining room

• Working knowledge of fine dining service, food, beverage, and wine culture

• Curiosity and comfort within a sophisticated wine program

• Friday and Saturday availability required

• Full-time evening availability required

Compensation & Benefits

• $28–$30 per hour, based on experience

• Health, dental, and life insurance for eligible employees

• Paid time off

• Dining privileges

• Wine education

• Professional development opportunities

• Opportunity to join a nationally recognized, James Beard-honored hospitality team

About Aria

For more than 25 years, Aria has been a cornerstone of Atlanta fine dining . Located in Buckhead, the restaurant is known for modern American cuisine, thoughtful hospitality, an elegant yet welcoming dining room, and one of the city’s most respected wine programs.