Assisted Living Operations Manager

Job Description

Job Description

Assisted Living Operations Manager

Annandale Village | Suwanee, Georgia
Happiness Works Here

Welcome to Annandale Village – Where Purpose Meets Community

Annandale Village is a nonprofit community supporting adults with developmental disabilities and acquired brain injuries. Our residents—known as Villagers—live with dignity, purpose, and connection across our campus.

The Assisted Living Community (ALC) plays a critical role in creating a home where Villagers feel supported, respected, and engaged in meaningful daily life.

Position Purpose

The Assisted Living Operations Manager provides day-to-day leadership of the Assisted Living Community, ensuring strong team performance, high-quality care, and a consistent, person-centered experience for every Villager.

This role serves as a key operational leader—supporting staff, reinforcing accountability, and creating an environment where both employees and Villagers can thrive. While not a licensed Administrator, this role plays a critical part in maintaining operational excellence and supporting compliance.

Major Duties and Responsibilities

Leading the Community Experience

• Create and maintain an environment where Villagers feel safe, respected, and truly at home
• Ensure daily operations support meaningful engagement, dignity, and quality of life—not just task completion
• Stay connected to the day-to-day experience of Villagers and staff, addressing needs in real time

Leading and Developing People

• Lead, coach, and support Assisted Living team members to deliver consistent, person-centered care
• Set clear expectations and follow through to ensure accountability and growth
• Be a present, approachable leader who supports the team through both challenges and successes
• Build a culture where teamwork, respect, and ownership are the standard

Ensuring Quality Care and Consistency

• Ensure services are delivered in alignment with each Villager’s needs, preferences, and care plans
• Promote consistency across shifts so every Villager receives the same level of care and attention
• Recognize changes in condition or behavior and ensure appropriate follow-up and communication
• Support collaboration with nursing and interdisciplinary teams to provide well-rounded care

Driving Operational Excellence and Accountability

• Keep daily operations running smoothly by anticipating needs, solving problems, and supporting staff in real time
• Reinforce expectations around documentation, safety, and service delivery
• Support compliance with state regulations and organizational standards through consistent practices—not just oversight
• Partner with leadership to prepare for surveys, audits, and continuous improvement efforts

Managing Staffing and Resources Responsibly

• Ensure staffing supports both quality care and team sustainability
• Monitor attendance, scheduling, and staffing patterns to promote accountability and consistency
• Actively work to reduce overtime and reliance on agency staffing through thoughtful planning and team engagement
• Use resources wisely, balancing operational needs with financial stewardship

Supporting a Safe and Well-Maintained Environment

• Ensure the community is clean, safe, and welcoming for Villagers, families, and staff
• Reinforce safety practices and infection control standards in everyday operations
• Provide leadership and support during incidents or emergencies

Strengthening Communication and Collaboration

• Maintain open, respectful communication with families, caregivers, and team members
• Partner across departments to ensure coordinated care and a seamless Villager experience
• Keep leadership informed of operational trends, challenges, and opportunities

Other Responsibilities

• Support community events, initiatives, and special projects
• Perform other duties in the best interest of Annandale Village and the Villagers we serve

Required Qualifications

• Bachelor’s degree in Healthcare Administration, Human Services, Nursing, or related field
  OR equivalent combination of education and experience
• Minimum of 3–5 years of experience in assisted living, healthcare, or residential services
• Prior leadership or supervisory experience required
• Working knowledge of assisted living regulations preferred
• Demonstrated ability to lead teams and manage operations

Employment Requirements

• Must be at least 18 years of age
• Valid Georgia Class C Driver’s License, proof of insurance, and acceptable MVR
• Must pass GBI and FBI background checks (including fingerprinting)
• Must pass drug screening and tuberculosis screening

Physical Requirements

• Ability to sit, stand, walk, bend, and assist individuals throughout the day
• Ability to lift up to 25 pounds independently and up to 75 pounds with assistance
• Ability to assist Villagers in and out of vehicles
• Ability to perform CPR/First Aid as required

Personal Skills and Traits

• Strong leadership presence with a people-first mindset
• Ability to balance operational needs with dignity-driven care
• Sound judgment, problem-solving, and decision-making skills
• Clear, respectful communicator
• Commitment to accountability, teamwork, and continuous improvement

Why Work at Annandale Village

At Annandale Village, you’re part of something bigger—creating meaningful lives through connection, care, and community.

We offer:

• Health, dental, and vision insurance
• Paid time off (PTO)
• 403(b) retirement plan with employer match
• Professional development opportunities
• Employee recognition and appreciation programs

Acknowledgement

This job description is not intended to be an exhaustive list of all responsibilities and may be modified as needed to meet organizational needs.

Happiness Works Here.