SPM Architect

091725-GA-SP-SPM Architect

Pay Rate: W2 only - OPEN

Onsite: Lawrenceville, GA (Travel to Harrisburg, PA once a week in forst 2 months)

Interview: Onsite - Do Not submit any resume not available on in-person interview

We are seeking a seasoned ServiceNow Strategic Portfolio Management (SPM) Architect to lead the design, implementation, and optimization of our enterprise-wide SPM framework, with a special focus on Resource Management. This role will ensure that our organization leverages ServiceNow SPM to drive strategic alignment, effective prioritization, optimized resource allocation, and real-time portfolio visibility.

The ideal candidate will have deep expertise in ServiceNow SPM modules-including Demand, Project, Resource, and Portfolio Management-and a strong understanding of how to build a scalable, efficient, and user-friendly solution that empowers executives, PMOs, and business units to make informed decisions.

Key Responsibilities

Strategic Portfolio Management

• Architect and implement ServiceNow SPM capabilities, aligning investment and project portfolios to organizational strategy.
• Establish governance frameworks to ensure consistent prioritization, demand intake, and portfolio execution.
• Design executive-level dashboards to provide visibility into portfolio health, financials, and KPIs.

Resource Management Focus

• Build a best-in-class resource management model within ServiceNow, ensuring optimal allocation across projects, demands, and operations.
• Define processes for capacity planning, forecasting, and utilization tracking across business units.
• Implement role-based skills tracking to align resources with strategic initiatives.
• Create dashboards and reports for leadership to monitor resource availability, bottlenecks, and productivity trends.

Solution Design & Implementation

• Define and maintain SPM solution architecture, including Demand, Project, Agile, and Resource modules.
• Ensure seamless integration with ITSM, HRSD, Finance, and other ServiceNow capabilities.
• Partner with PMO, HR, and Finance leaders to align resource data, workflows, and reporting.
• Guide development teams on best practices, ensuring scalability and user adoption.

Innovation & User Experience

• Leverage AI/ML and predictive analytics to forecast resource needs and portfolio risks.
• Build intuitive self-service dashboards and workspaces for PMs, resource managers, and executives.
• Continuously evaluate new SPM features from ServiceNow releases to maximize ROI.

Advisory & Leadership

• Act as a trusted advisor to senior leadership, demonstrating how SPM drives strategy-to-execution alignment.
• Facilitate stakeholder workshops to define business outcomes, resource models, and governance needs.
• Mentor internal teams to build SPM expertise and ensure sustainable platform adoption.

Required Qualifications

• 8+ years of IT/Portfolio Management experience, with 5+ years implementing ServiceNow SPM solutions.
• Expertise in ServiceNow Resource Management, Demand, Project, and Portfolio modules.
• Strong knowledge of capacity planning, financial planning, demand intake, and prioritization frameworks.
• Proven ability to design enterprise resource models and align them with PMO and business needs.
• Experience integrating SPM with Finance, HR, and ITSM systems for unified reporting.
• Excellent communication and facilitation skills to engage both executives and delivery teams.
• ServiceNow Certified Implementation Specialist (CIS) in SPM or equivalent advanced certifications preferred.