Director of Operations

Job Description

Job Description

The Director of Operations will be responsible for developing the “go-to-business” model and supporting metrics, business processes, and service level agreements across our internal resources, external vendors, and our key clients (Boards) for their scope of responsibility.

The role will be responsible for both corporate level and client level strategy and execution. The candidate will also work in collaboration across the multiple divisions of the company to ensure stable and efficient business processes, execution and deliverables for the broader company.

The Director of Operations will be responsible for the development and growth of the property management business, with emphasis on the retention and stability of our residential properties. In this capacity, the Director of Operations will be directly responsible for the future growth and infrastructure development needed to meet the demand for management services.

The Director of Operations will also be part of the Executive Team, contributing to the overall health and sustainability of the company and all its divisions. This includes recruitment, team development, new ventures, system enhancements, business development, commissioning, and brand definition

This individual will provide thought leadership to the executive team on effective knowledge management of business information.
Additionally, the Director of Operations will:

• Thorough and complete understanding of business objectives, current systems, processes, and industry trends; will formulate the business architecture and vision that will serve as a roadmap to grow and retain business and deliver increasing return on business investments for their business area of responsibility.
• Provide an overall Property Management strategy and tactical plan for their divisions that aligns to the broader company’s growth plans/demands.
• Manage operational field initiatives in coordination with responsibilities for ongoing day to day management of associations while ensuring all projects are delivered on time, within budget and with high quality.
• Liaison to leadership of 3rd party vendors, suppliers, and contractors.
• Develop, implement, and maintain processes or methodologies necessary to ensure operations are delivered in a “best in class” manner.
• Develop innovative solutions for complex business needs by working with site level leadership and building resource capability that is execution oriented.
• Develop and implement financial methods and practices to ensure fair and equitable recovery of all expenses while exercising cost control for the most efficient use of resources.

Education and/or Accreditations
• 4-year college degree or equivalent
• 15 or more years of diverse business experience
• 10 or more years of management or comparable leadership experience in an organization, with a focus in strategic planning, operations, business development, resource development, and execution.
• Direct business operations, client management, and business development experience coupled with extensive knowledge and experience working in a distributed work environment.