Director of operations

Payrate: $38.00 - $43.50/hr. Summary: This position is a Help Desk/Desktop Support Analyst role within the Board's Division of Information Technology. The role requires strong Help Desk Support experience and involves working as part of a Tier 1 organization.

• Provide Tier 1 Help Desk support for internal customers.
• Work a set schedule that includes weekends, holidays, and potential overtime.
• Support Client Desktops/Laptops/Tablets and Microsoft Windows Desktop OS.
• Interface with internal customers and various technical support teams.
• Follow standard operating procedures and processes.
• Potentially perform Supervisory or Lead Analyst roles as delegated.

• At least five years of overall IT experience.
• Minimum of three years of experience providing general help desk support.
• Experience opening and maintaining help desk cases via ServiceNow.
• At least two years of experience in desktop/laptop troubleshooting or operations support.
• Excellent written and oral communication skills.
• At least five years supporting Microsoft Windows 10 and 11 operating systems.
• 3-5 years of experience supporting M365 applications.
• Strong Level 1 network and VPN diagnosis and troubleshooting skills.
• Knowledge of iPhone or similar smartphone support.
• Demonstrated analytical and problem-solving skills.
• Strong interpersonal and communication skills.
• Familiarity with maintaining documentation and communication via Microsoft SharePoint, Excel, Word, and Outlook.
• BS/BA in Information Systems, Computer Science, or related field is highly desirable.

• Experience with ServiceNow and M365 applications.
• Proficiency in Microsoft Word, PowerPoint, Excel, Teams, and Outlook.
• Ability to work with people at various levels of the organization.
• Ability to concisely summarize and document client issues.

Pay Transparency: The typical base pay for this role across the U.S. is: $38.00 - $43.50 /hour . Non-exempt positions are eligible for overtime at a rate of 1.5 times the base hourly rate for all hours worked in excess of 40 in a work week, or as required by state or local law. Final offer amounts, within the base pay set forth above, are determined by factors including your relevant skills, education and experience. Full-time employees are eligible to select from different benefits packages. Packages may include medical, dental, and vision benefits, health savings accounts with qualified medical plan enrollment, 10 paid days off, 3 days paid bereavement leave, 401(k) plan participation with employer match, life and disability insurance, commuter benefits, dependent care flexible spending account, accident insurance, critical illness insurance, hospital indemnity insurance, accommodations and reimbursement for work travel, and discretionary performance or recognition bonus. Sick leave and mobile phone reimbursement provided based on state or local law.

Consent to Communication and Use of AI Technology: By submitting your application for this position and providing your email address(es) and/or phone number(s), you consent to receive text (SMS), email, and/or voice communication whether automated (including auto telephone dialing systems or automatic text messaging systems), pre-recorded, AI-assisted, or individually initiated from OpenKyber, our agents, representatives, or affiliates at the phone number and/or email address you have provided. These communications may include information about potential opportunities and information. Message and data rates may apply. Message frequency may vary. You represent and warrant that the email address(es) and/or telephone number(s) you provided to us belong to you and that you are permitted to receive calls, text (SMS) messages, and/or emails at these contacts. You also acknowledge and agree to OpenKyber's use of AI technology during the sourcing process, including calls from an AI Voice Recruiter. AI is used solely to gather data and does not replace human-based decision-making in employment decisions. Calls may be recorded. Consent is not a condition of purchasing any property, goods, or services. You may revoke your consent at any time by replying "STOP" to messages or by contacting . For information about our collection, use, and disclosure of applicant's personal information as well as applicants' rights over their personal information, please see our .

For applications and inquiries, contact: [email protected]