Product manager

Calling all innovators - find your future at Fiserv.

We're Fiserv, a global leader in Fintech and payments, and we move money and information in a way that moves the world. We connect financial institutions, corporations, merchants and consumers to one another millions of times a day - quickly, reliably, and securely. Any time you swipe your credit card, pay through a mobile app, or withdraw money from the bank, we're involved. If you want to make an impact on a global scale, come make a difference at Fiserv.

Job Title

AI Product Manager

Key Responsibilities

AI in Products:

• Identify and prioritize opportunities to integrate AI capabilities into customer-facing products that drive business value
• Define product requirements for AI-powered features, balancing user experience, technical feasibility, and compliance requirements
• Partner with engineering to evaluate and select AI/LLM providers and approaches for product features
• Design human-in-the-loop experiences and appropriate guardrails for AI-powered product features
• Measure and iterate on AI feature performance, balancing accuracy, latency, cost, and user satisfaction

AI for Product Development:

• Use AI tools for rapid prototyping-quickly generating mockups, proof-of-concepts, and interactive demos to validate ideas
• Leverage AI to synthesize user research, analyze customer feedback at scale, and identify patterns in usage data
• Create high-quality product documentation, PRDs, and specifications using AI-assisted writing tools
• Accelerate competitive analysis and market research using AI to process large volumes of information
• Champion AI-powered product development practices across the product organization

Required Qualifications

• 5+ years of product management experience, preferably in fintech or financial services
• Demonstrated experience shipping AI-powered product features or products
• Hands-on experience using AI tools for product work (prototyping, documentation, research synthesis)
• Strong technical acumen with ability to understand LLM capabilities, limitations, and tradeoffs
• Experience with data-driven product development and experimentation frameworks
• Excellent communication skills with ability to translate between technical and business stakeholders
• Understanding of responsible AI principles and ability to navigate ethical considerations
• Proven track record of driving large-scale adoption of new tools or practices

Nice to Have

• Technical background (engineering or data science experience)
• Experience with no-code/low-code AI tools and prototyping platforms
• Familiarity with fintech compliance requirements (especially for AI in regulated contexts)
• Experience with prompt engineering or fine-tuning language models
• Background in user research or design thinking methodologies

Salary Range

$100,000.00 - $165,600.00

These pay ranges apply to employees in New Jersey and New York. Pay ranges for employees in other states may differ.

It is unlawful to discriminate against a prospective employee due to the individual's status as a veteran.

For incentive eligible associates, the successful candidate is eligible for an annual incentive opportunity which may be delivered as a mix of cash bonus and equity awards in the Company's sole discretion.

Thank you for considering employment with Fiserv. Please:

• Apply using your legal name
• Complete the step-by-step profile and attach your resume (either is acceptable, both are preferable).

Our commitment to Equal Opportunity:

Fiserv is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, gender, gender identity, sexual orientation, age, disability, protected veteran status, or any other category protected by law.

If you have a disability and require a reasonable accommodation in completing a job application or otherwise participating in the overall hiring process, please [email protected]. Please note our AskHR representatives do not have visibility to your application status. Current associates who require a workplace accommodation should refer to Fiserv's Disability Accommodation Policy for additional information.

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