Office Operations Analyst

The Office Operations Analyst is responsible for a wide range of services that include: reception, internal and external customer support, mail/shipping and general administrative support. This role prepares and maintains conference rooms for executive meetings, uses an on-line tool to reserve meeting space, manages internal distribution lists, assists clients with guest badges and wifi access and assists others as needed. The majority of daily tasks with be completed independently according to office guidelines and/or under general supervision. This role will also provide customer support with individualized attention, accurate information, efficient service and timely follow-up. The Office Operations Analyst should be a proactive and energetic member of our Office Services team by providing support to critical office functions as well as attentive and detailed customer support. Responsibilities include auditing responsibilities for Life Safety, supporting finance functions, providing security, reservations and catering support to our customers, cross support to our local technology team, and providing support to high profile in-office events as needed. The Office Operations Analyst should foster an engaging in-office experience for our clients and our employees by supporting various functions within the office, having a positive and helpful mindset, proactively offering people assistance with new office tools, assisting with office bookings, resetting workspaces, and supporting / planning engaging in-office events for our employees. May also be asked to volunteer for and support more broad work activities including those that are held at a location/office level including office events, client events and marketing and communications functions. Job Responsibilities: Business partner for Accenture customers by providing outstanding customer support: + Support life safety efforts including badge access, audit reports, and general CCure administration + Plan and manage operations and delivery of services, ensuring operational compliance to policies, budgets and guidelines and review performance against business objectives + Identifying new ways to add value & proactively taking on new tasks to help the team to be more productive + Independently complete a wide range of Workplace Solutions customer services activities such as workspace set-up, A/V support, catering set up and breakdown, welcome desk coverage, floor operations support, space utilization management or other location services + Understand Accenture's collaboration/technology tools and support customer utilization of these tools + Support the planning for and execution of all on-site meetings and events + Make process improvement suggestions and implement changes as possible to ensure continued seamless office experience for customers, Accenture clients and meeting attendees alike + Receive, review and allocate Workplace Solutions invoices for the location and/or supplier, including resolving billing issues with vendor and escalating issues as needed, and may serve as point of contact for managing the Workplace Solutions invoices for the office + Manage vendor relationships ensuring current NDA's are on file + Prepare, pulling & analyzing data reports including those around in office bookings and activities. + Seeks to analyze and solve problems + High level of professionalism with a good executive presence-demonstrated poise, calm under fire + Is a proactive business partner-demonstrated customer service mentality, assuming ownership over solutions while maintaining flexibility and adaptability + Receives moderate level of instruction on daily work tasks and detailed instructions on new assignments + Understands that decisions impact own work and may impact the work of others + Works as an individual contributor as a part of a team, with a focused scope of work + Understands that the local services team including the EA team, the Office Services team along with the Local Technology Enablement team are one team focused on providing an engaging and comfortable customer experience This role will be located at the Accenture Delivery Center and ATC at Piedmont Center. Basic Qualifications: + Minimum of 3 years of customer service experience - preferably in a hospitality or administrative role + Minimum of 2 years of hospitality experience - preferably in a hotel front office role or office admin role Preferred Qualifications: + Appropriate technical skills (familiarity with MS Office Suite and demonstration of ability to learn new platforms/technologies) + Can lift/move up to 40lbs. + Meeting/event coordination + Office services operations + Strong interpersonal skills and customer service skills + Experience working with property management systems and tools Compensation at Accenture varies depending on a wide array of factors, which may include but are not limited to the specific office location, role, skill set, and level of experience. As required by local law, Accenture provides a reasonable range of compensation for roles that may be hired as set forth below.We accept applications on an on-going basis and there is no fixed deadline to apply. Information on benefits is here. ( Role Location Annual Salary Range California $45,700 to $103,100 Cleveland $42,300 to $82,500 Colorado $45,700 to $89,100 District of Columbia $48,600 to $94,900 Illinois $42,300 to $89,100 Maryland $45,700 to $89,100 Massachusetts $45,700 to $94,900 Minnesota $45,700 to $89,100 New York/New Jersey $42,300 to $103,100 Washington $48,600 to $94,900 Requesting an Accommodation Accenture is committed to providing equal employment opportunities for persons with disabilities or religious observances, including reasonable accommodation when needed. If you are hired by Accenture and require accommodation to perform the essential functions of your role, you will be asked to participate in our reasonable accommodation process. Accommodations made to facilitate the recruiting process are not a guarantee of future or continued accommodations once hired. If you would like to be considered for employment opportunities with Accenture and have accommodation needs such as for a disability or religious observance, please call us toll free at 1 (877) 889-9009 or send us an email or speak with your recruiter. Equal Employment Opportunity Statement We believe that no one should be discriminated against because of their differences. All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law. Our rich diversity makes us more innovative, more competitive, and more creative, which helps us better serve our clients and our communities. 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